Layton ServiceDesk - FAQ - System Requirements
From Layton Support
(Difference between revisions)
m (Formatting changes) |
|||
| Line 1: | Line 1: | ||
| − | + | ==Hardware Recommendations== | |
| − | Minimum | + | *Minimum Pentium 4 1.0GHz |
| + | *2GB RAM | ||
| + | *50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.). | ||
| − | + | ==Software Requirements== | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
Layton ServiceDesk™ is a 100% Web-based application and has been designed to be: | Layton ServiceDesk™ is a 100% Web-based application and has been designed to be: | ||
| − | Installed on any Windows based operating system XP or higher | + | *Installed on any Windows based operating system XP or higher |
| − | Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices | + | *Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices |
| − | + | *Supports 32- and 64-bit Windows operating systems | |
| − | Supports 32- and 64-bit Windows operating systems | + | *Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP |
| − | + | ||
| − | Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP | + | |
The system architecture requires: | The system architecture requires: | ||
| − | |||
| − | |||
| − | |||
| − | Microsoft | + | *Microsoft SQL Server 2000 or higher |
| − | + | or | |
| + | *Microsoft SQL Server Express 2005 or higher | ||
| + | *Microsoft Internet Information Server (IIS) version 6 or later | ||
| + | *.NET Framework 3.5 | ||
| − | + | ==Ports== | |
These are default ports and are the supported ones. Use different ports under your own advisement. | These are default ports and are the supported ones. Use different ports under your own advisement. | ||
| − | 80: Web, for the web application | + | *80: Web, for the web application |
| + | *135: IIS Integrated Authentication | ||
| + | *389: LDAP, for importing user names from an LDAP directory and for authentication | ||
| + | *1433: SQL Server | ||
| − | + | ==Recommended Screen Resolution== | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
Layton ServiceDesk™ can support any screen resolution as the application is fully configurable. | Layton ServiceDesk™ can support any screen resolution as the application is fully configurable. | ||
| Line 48: | Line 39: | ||
Out of the box we have configured Layton ServiceDesk™ for the following resolutions. | Out of the box we have configured Layton ServiceDesk™ for the following resolutions. | ||
| − | Analysts 1280 x 1024 | + | *Analysts: 1280 x 1024 |
| − | + | *End User: 800 x 600 | |
| − | End User 800 x 600 | + | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ==Upgrading from HelpBox== | |
| + | Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher. | ||
| − | + | ==Integration with AuditWizard== | |
| − | In order to connect Layton | + | In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher. |
Revision as of 23:48, 26 August 2013
Contents |
Hardware Recommendations
- Minimum Pentium 4 1.0GHz
- 2GB RAM
- 50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).
Software Requirements
Layton ServiceDesk™ is a 100% Web-based application and has been designed to be:
- Installed on any Windows based operating system XP or higher
- Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices
- Supports 32- and 64-bit Windows operating systems
- Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP
The system architecture requires:
- Microsoft SQL Server 2000 or higher
or
- Microsoft SQL Server Express 2005 or higher
- Microsoft Internet Information Server (IIS) version 6 or later
- .NET Framework 3.5
Ports
These are default ports and are the supported ones. Use different ports under your own advisement.
- 80: Web, for the web application
- 135: IIS Integrated Authentication
- 389: LDAP, for importing user names from an LDAP directory and for authentication
- 1433: SQL Server
Recommended Screen Resolution
Layton ServiceDesk™ can support any screen resolution as the application is fully configurable.
Out of the box we have configured Layton ServiceDesk™ for the following resolutions.
- Analysts: 1280 x 1024
- End User: 800 x 600
Upgrading from HelpBox
Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.
Integration with AuditWizard
In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.
