Layton ServiceDesk - Errors - Configuration Error
From Layton Support
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#Copy the file ''machine.config'' elsewhere as a backup. | #Copy the file ''machine.config'' elsewhere as a backup. | ||
#Open ''machine.config'' in Notepad. | #Open ''machine.config'' in Notepad. | ||
− | #Find the string: '' | + | #Find the string: ''MySQLRoleProvider'' |
#At the beginning of that line, add a ''#'' character. This will disable it. | #At the beginning of that line, add a ''#'' character. This will disable it. | ||
#In Windows Services Console, restart the ''World Wide Web Publishing Service''. | #In Windows Services Console, restart the ''World Wide Web Publishing Service''. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 03:02, 3 March 2021
Contents |
[edit] Overview
A broken web page on launch. This is due to a missing component that has been configured in a Windows configuration file. The workaround is to disable the call to that component.
[edit] MySql.Web
Server Error in '/Layton ServiceDesk' Application.
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request.
Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Could not load file or assembly 'MySql.Web' or one of its dependencies.
This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded.
(C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\web.config line 160)
Source Error:
Line 158: <add name="Session" type="System.Web.SessionState.SessionStateModule"/>
Line 159: <add name="ScriptModule" type="System.Web.Handlers.ScriptModule, System.Web.Extensions,
Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
Line 160: <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule"/>
Line 161: <add name="RadCompression" type="Telerik.Web.UI.RadCompression"/>
Line 162: </httpModules>
[edit] Workaround
- Go to:
C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG
- Copy the file machine.config elsewhere as a backup.
- Open machine.config in Notepad.
- Find the string: MySQLRoleProvider
- At the beginning of that line, add a # character. This will disable it.
- In Windows Services Console, restart the World Wide Web Publishing Service.