Layton ServiceDesk - Configuring the System - Create and Define Libraries

Back to Contents

Previous article in this series: End Users

Overview

The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes.

Although it is advisable to create the Libraries before implementing the system, they can always be added to or changed at any time by Analysts with Administration access. Any changes will be cascaded through the system so all records will be amended accordingly. All menu options are located in Settings > Libraries.

• Request Classes
• Request Types
• Request Statuses
• Request Templates
• Task Types
• Priority
• Problem Statuses
• Change Statuses
• Change Types
• Change Request Types
• Services
• Impact
• Urgency
• Email Keywords
• Email Settings & Bodies
• Cost Items
• Drop Down Lists
• Brands

Next article in this series: Data Design

Back to Contents