Layton ServiceDesk - Configuring the System - Analyst Settings
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Analyst Options
Individual Analyst settings are defined using the Main Menu | My Settings. There are four sub menu items available to set; Home Screen, List View Settings and QuickAction Menu and Password.
While these settings are related to the Analysts’ views there is a much greater range of Analyst settings, such as security and Skill settings, which are accessed through Administration | Company Structure | Manage Analyst.
My Password
This allows the Analyst to change their password. Enter the existing or “Old Password” and then the “New Password” and re-enter this in the next field and click Save to update the password.
Home Screen
This function defines the Home Screen or the page displayed for each Analyst on entering the system. This allows each Analyst to have a different home screen. This screen is also displayed when Home is selected from the Main Menu. There are five different options available:
- Auto Refresh Interval - The interval in which the system will refresh the Analysts’ screen. The time variations are from Never to 30 Minutes.
- Home Screen – This defines the page displayed when the Analyst logs into the system or clicks on the Home menu.
- View Requests Home Screen – This defines the view displayed when the Analyst selects the Home | View Requests sub-menu item. This can be the same as or different to the Home Screen selection.
- View Problems Home Screen – This option will be displayed if the Problem & Change function is enabled. This defines the view displayed when the Analyst selects the Home | View Problems sub-menu item. This can be the same as or different to the Home Screen selection.
- View Changes Home Screen – This option will be displayed if the Problem & Change function is enabled. This defines the view displayed when the Analyst selects the Home | View Changes sub-menu item. This can be the same as or different to the Home Screen selection.
List View Settings
This allows each individual Analyst to personalize their list view settings, provided they have been given permission to do so. The permission settings are found in Administration | Company Structure | Manage Analyst | Settings | Access Restrictions.
For more information on how to modify list views please refer to GLOBAL LIST VIEWS / ANALYST LIST VIEWS.
Quick Action
The QuickAction menu has been designed to provide Analysts with quick and easy access to the most common actions, irrespective of where they are within the application at any point in time. The items displayed within the QuickAction menu can be defined by each Analyst. See Figure 16 below with a sample QuickAction drop down list displayed.
