Layton ServiceDesk™ - General Troubleshooting - Can't Launch the Application

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IIS Settings

Application Pool Settings

Load User Profile

1. Open IIS Manager.
2. Expand the server in the Connections pane.
3. In the Application Pools pane, click LaytonServiceDeskAppPool.
4. In the Actions pane on the right, click Advanced Settings....
5. Under Process Model, ensure that Load User Profile is set to True.

.NET Framework Version

1. Open IIS Manager.
2. Expand the server in the Connections pane.
3. In the Application Pools pane, click LaytonServiceDeskAppPool.
4. In the Actions pane on the right, click Basic Settings....
5. Ensure that .NET Framework version is set to .NET Framework v2.0.50727.
6. Ensure that Managed pipeline mode is set to Classic.

Settings Dialog

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