Layton ServiceDesk™ - General Troubleshooting - Can't Launch the Application

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
=IIS Settings=
 
==.NET Framework Version 2.0==
 
On Windows Server 2012, the default version for framework is ''4.0'' while Layton ServiceDesk can only run under ''2.0''.
 
 
===HTTP Error 500.19===
 
This configuration resolves the following error:
 
 
    HTTP Error 500.19 - Internal Server Error
 
   
 
    The requested page cannot be accessed because the related configuration data for the page is invalid.
 
   
 
    Detailed Error Information:
 
   
 
    Module: IIS Web Core
 
    Notification: BeginRequest
 
    Handler: Not yet determined
 
    Error Code: 0x80070021
 
    Config Error: This configuration section cannot be used at this path. This happens when the section is locked at a parent level.
 
      Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location tag with overrideMode="Deny"
 
      or the legacy allowOverride="false". 
 
   
 
    Config File: \\\\?\\C:\\Program Files (x86)\\Layton Technology\\Layton ServiceDesk\\web.config
 
 
===Configuration===
 
#Open IIS Manager.
 
#Expand the server in the Connections pane.
 
#In the Application Pools pane, click ''LaytonServiceDeskAppPool''.
 
#In the Actions pane on the right, click ''Basic Settings...''.
 
#Ensure that ''.NET Framework version'' is set to ''.NET Framework v2.0.50727''.
 
#Ensure that ''Managed pipeline mode'' is set to ''Classic''.<br /><p>[[File:Lsd iis app pool basic stgs.png|link=]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
 
==Application Pool Settings==
 
===Load User Profile===
 
 
This procedure resolves the following error:
 
 
    Description: The application attempted to perform an operation not allowed by the security policy.
 
    To grant this application the required permission please contact your system administrator or change
 
    the application's trust level in the configuration file.
 
   
 
    Exception Details: System.Security.SecurityException: Request for the permission of type
 
    'System.Web.AspNetHostingPermission, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.
 
 
#Open IIS Manager.
 
#Expand the server in the Connections pane.
 
#In the Application Pools pane, click ''LaytonServiceDeskAppPool''.
 
#In the Actions pane on the right, click ''Advanced Settings...''.
 
#Under ''Process Model'', ensure that ''Load User Profile'' is set to ''True''.<br /><p>[[File:Lsd iis app pool adv stgs load user profile.png|link=]]</p>
 
 
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>

Latest revision as of 04:39, 5 May 2015

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