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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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| − | __FORCETOC__
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| − | =IIS Settings=
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| − | ==Application Pool Settings==
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| − | ===Load User Profile===
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| − | This procedure resolves the following error:
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| − | Description: The application attempted to perform an operation not allowed by the security policy.
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| − | To grant this application the required permission please contact your system administrator or change
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| − | the application's trust level in the configuration file.
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| − | Exception Details: System.Security.SecurityException: Request for the permission of type
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| − | 'System.Web.AspNetHostingPermission, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.
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| − | #Open IIS Manager.
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| − | #Expand the server in the Connections pane.
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| − | #In the Application Pools pane, click ''LaytonServiceDeskAppPool''.
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| − | #In the Actions pane on the right, click ''Advanced Settings...''.
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| − | #Under ''Process Model'', ensure that ''Load User Profile'' is set to ''True''.
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| − | [[File:Lsd iis app pool adv stgs load user profile.png|center|link=]]
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| − | ===.NET Framework Version===
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| − | #Open IIS Manager.
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| − | #Expand the server in the Connections pane.
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| − | #In the Application Pools pane, click ''LaytonServiceDeskAppPool''.
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| − | #In the Actions pane on the right, click ''Basic Settings...''.
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| − | #Ensure that ''.NET Framework version'' is set to ''.NET Framework v2.0.50727''.
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| − | #Ensure that ''Managed pipeline mode'' is set to ''Classic''.<br /><p>[[File:Lsd iis app pool basic stgs.png|link=]]</p>
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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| − |
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| − | =Incorrect Port Number=
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| − | The installation may have been successful, but you see the following error on launch:
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| − | Server Error in '/' Application
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| − | The resource cannot be found.
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| − | Description: HTTP 404. The resource you are looking for (or one of its dependencies)
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| − | could have been removed, had its name changed, or is temporarily unavailable. Please
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| − | review the following URL and make sure that it is spelled correctly.
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| − | Requested Url: /LaytonServiceDesk/Login.aspx
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| − | Layton ServiceDesk assumes that it will have the port assignment ''80''. If other websites were previously installed on the same server, it's likely that one of them will have been given port 80 and Layton ServiceDesk will be given a different port number, e.g. ''81''. You can check the port assignment using '''[http://msdn.microsoft.com/en-us/library/bb909657(v=vs.90).aspx this article]'''.
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| − | Note that you may not be able to change the port assignment to the default ''80''. In this case, modify any link to Layton ServiceDesk to append the port number to the server name, e.g.
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| − | http://server:81/LaytonServiceDesk/Login.aspx
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| | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
