Layton ServiceDesk™ - General Troubleshooting - Can't Launch the Application
From Layton Support
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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| − | __FORCETOC__
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| − | =IIS Settings=
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| − | ==Application Pool Settings==
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| − | ===Load User Profile===
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| − | #Open IIS Manager.
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| − | #Expand the server in the Connections pane.
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| − | #In the Application Pools pane, click ''LaytonServiceDeskAppPool''.
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| − | #In the Actions pane on the right, click ''Advanced Settings...''.
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| − | #Under ''Process Model'', ensure that ''Load User Profile'' is set to ''True''.
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| − | [[File:Lsd iis app pool adv stgs load user profile.png|center|frame|Settings Dialog|link=]]
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| − | ===.NET Framework Version===
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| − | #Open IIS Manager.
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| − | #Expand the server in the Connections pane.
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| − | #In the Application Pools pane, click ''LaytonServiceDeskAppPool''.
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| − | #In the Actions pane on the right, click ''Basic Settings...''.
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| − | #Ensure that ''.NET Framework version'' is set to ''.NET Framework v2.0.50727''.
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| − | #Ensure that ''Managed pipeline mode'' is set to ''Classic''.
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| − | [[File:Lsd iis app pool basic stgs.png|center|frame|Settings Dialog|link=]]
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| | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
Latest revision as of 04:39, 5 May 2015
Back to Contents
