Layton ServiceDesk - General Settings - Default Working Hours
From Layton Support
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The hours are stated using the 24 hour clock basis, so simply type in the open and close hours, e.g. 09.00 to 17.30 and then save. The Service Desk working hours are important to set especially when Request escalation or SLA's are implemented. | The hours are stated using the 24 hour clock basis, so simply type in the open and close hours, e.g. 09.00 to 17.30 and then save. The Service Desk working hours are important to set especially when Request escalation or SLA's are implemented. | ||
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| + | *[[Layton ServiceDesk™ - Settings - Libraries - Priority|Priority]] | ||
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 01:20, 3 October 2013
The Layton ServiceDesk working hours can be configured using this form to specify the opening and closing time of the Service Desk for each day.
The hours are stated using the 24 hour clock basis, so simply type in the open and close hours, e.g. 09.00 to 17.30 and then save. The Service Desk working hours are important to set especially when Request escalation or SLA's are implemented.
