AuditWizard - Troubleshooting - Manual Agent Service Removal

1. Launch AuditWizard.
2. In Network View, find the target computer to remove the Agent service from.
3. Right-click the computer in the left-hand pane and select AuditWizard Agent > Remove. If the Operations Log does not confirm that it is removed, then proceed.
4. On the target computer, log in as an admin.
5. Open a command prompt and enter the following command:

sc query "AuditWizard Agent"

6. If you get any response, it means the agent service is installed. In this case, enter the following command:

sc delete "AuditWizard Agent"

7. Restart the computer.
8. Navigate to C:\WINDOWS\System32\.
9. If any of the following files are present, delete them:
1. AuditAgent.exe
2. AuditAgent.xml
3. AuditAgent.log

You can then check the status of the computer in the AuditWizard interface and it should be Not Installed.

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