AuditWizard - Troubleshooting - Manual Agent Service Removal
From Layton Support
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You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''. | You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''. | ||
+ | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> |
Revision as of 21:52, 3 March 2011
- Launch AuditWizard.
- In Network View, find the target computer to remove the Agent service from.
- Right-click the computer in the left-hand pane and select AuditWizard Agent > Remove. If the Operations Log does not confirm that it is removed, then proceed.
- On the target computer, log in as an admin.
- Open a command prompt and enter the following command:
- If you get any response, it means the agent service is installed. In this case, enter the following command:
- Restart the computer.
- Navigate to C:\WINDOWS\System32\.
- If any of the following files are present, delete them:
- AuditAgent.exe
- AuditAgent.xml
- AuditAgent.log
sc query "AuditWizard Agent"
sc delete "AuditWizard Agent"
You can then check the status of the computer in the AuditWizard interface and it should be Not Installed.