AuditWizard - Troubleshooting - Manual Agent Service Removal

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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>
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&lt;p align=&quot;right&quot;&gt;[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|&lt;u&gt;Back to Contents&lt;/u&gt;]]&lt;/p&gt;
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__FORCETOC__
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&lt;ol&gt;
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=Overview=
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  &lt;li&gt;Launch AuditWizard.&lt;/li&gt;
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This procedure can be used to remove the Agent if you can't remove it through the AuditWizard application. The first part of the procedure is an attempt to remove it using AuditWizard, and if that doesn't work, the manual steps are done.
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  &lt;li&gt;In Network View, find the target computer to remove the Agent service from.&lt;/li&gt;
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  &lt;li&gt;Right-click the computer in the left-hand pane and select ''AuditWizard Agent &gt; Remove''. If the Operations Log does not confirm that it is removed, then proceed.&lt;/li&gt;
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=On the AuditWizard Computer=
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  &lt;li&gt;On the target computer, log in as an admin.&lt;/li&gt;
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#Launch AuditWizard.
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  &lt;li&gt;Open a command prompt and enter the following command:&lt;/li&gt;
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#In Network View, find the target computer to remove the Agent service from.
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&lt;blockquote&gt;&lt;code&gt;sc query &quot;AuditWizard Agent&quot;&lt;/code&gt;&lt;/blockquote&gt;
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#Right-click the computer in the left-hand pane and select ''AuditWizard Agent > Remove''.
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  &lt;li&gt;If you get any response, it means the agent service is installed. In this case, enter the following command:&lt;/li&gt;
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#Right-click the computer in the left-hand pane and select ''AuditWizard Agent > Check Status''. If the Operations Log does not confirm that it is removed, then proceed.
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&lt;blockquote&gt;&lt;code&gt;sc delete &quot;AuditWizard Agent&quot;&lt;/code&gt;&lt;/blockquote&gt;
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  &lt;li&gt;Restart the computer.&lt;/li&gt;
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=On the Client Computer Where the AuditWizard Agent is Installed=
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  &lt;li&gt;Navigate to C:\WINDOWS\System32\.&lt;/li&gt;
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1. Log in as an admin.
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  &lt;li&gt;If any of the following files are present, delete them:&lt;/li&gt;
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  &lt;ol&gt;
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2. Open Command Prompt.
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    &lt;li&gt;AuditAgent.exe&lt;/li&gt;
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    &lt;li&gt;AuditAgent.xml&lt;/li&gt;
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3. Enter the following command to stop the service:
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    &lt;li&gt;AuditAgent.log&lt;/li&gt;
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    sc stop "AuditWizard Agent"
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  &lt;/ol&gt;
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4. Enter the following command:
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&lt;/ol&gt;
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    sc query "AuditWizard Agent"
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5. If you get any response, it means the agent service is installed. In this case, enter the following command:
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    sc delete "AuditWizard Agent"
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If the service has been removed, you will get the message
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    [SC] DeleteService SUCCESS
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You can verify that the service has been removed by checking for it in the Windows Services console.
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6. Restart the computer.
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7. Navigate to:
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32-bit systems:
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    C:\WINDOWS\System32\
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64-bit systems:
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    C:\WINDOWS\SYSWOW64
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8. If any of the following files are present, delete them:
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*AuditAgent.exe
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*AuditAgent.xml
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*AuditAgent.log
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You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''.
 
You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''.
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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>

Latest revision as of 20:51, 24 September 2019

Btn back up.png Back to Contents

Contents

[edit] Overview

This procedure can be used to remove the Agent if you can't remove it through the AuditWizard application. The first part of the procedure is an attempt to remove it using AuditWizard, and if that doesn't work, the manual steps are done.

[edit] On the AuditWizard Computer

  1. Launch AuditWizard.
  2. In Network View, find the target computer to remove the Agent service from.
  3. Right-click the computer in the left-hand pane and select AuditWizard Agent > Remove.
  4. Right-click the computer in the left-hand pane and select AuditWizard Agent > Check Status. If the Operations Log does not confirm that it is removed, then proceed.

[edit] On the Client Computer Where the AuditWizard Agent is Installed

1. Log in as an admin.

2. Open Command Prompt.

3. Enter the following command to stop the service: 

   sc stop "AuditWizard Agent"

4. Enter the following command: 

   sc query "AuditWizard Agent"

5. If you get any response, it means the agent service is installed. In this case, enter the following command: 

   sc delete "AuditWizard Agent"

If the service has been removed, you will get the message 

   [SC] DeleteService SUCCESS

You can verify that the service has been removed by checking for it in the Windows Services console.

6. Restart the computer.

7. Navigate to:

32-bit systems: 

   C:\WINDOWS\System32\

64-bit systems: 

   C:\WINDOWS\SYSWOW64

8. If any of the following files are present, delete them:

  • AuditAgent.exe
  • AuditAgent.xml
  • AuditAgent.log

You can then check the status of the computer in the AuditWizard interface and it should be Not Installed.

Btn back up.png Back to Contents

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