AuditWizard - Troubleshooting - Manual Agent Service Removal
From Layton Support
(Difference between revisions)
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− | + | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | |
− | + | <ol> | |
− | + | <li>Launch AuditWizard.</li> | |
− | + | <li>In Network View, find the target computer to remove the Agent service from.</li> | |
− | + | <li>Right-click the computer in the left-hand pane and select ''AuditWizard Agent > Remove''. If the Operations Log does not confirm that it is removed, then proceed.</li> | |
− | + | <li>On the target computer, log in as an admin.</li> | |
− | + | <li>Open a command prompt and enter the following command:</li> | |
− | + | <blockquote><code>sc query "AuditWizard Agent"</code></blockquote> | |
− | + | <li>If you get any response, it means the agent service is installed. In this case, enter the following command:</li> | |
− | + | <blockquote><code>sc delete "AuditWizard Agent"</code></blockquote> | |
− | + | <li>Restart the computer.</li> | |
− | + | <li>Navigate to C:\WINDOWS\System32\.</li> | |
− | + | <li>If any of the following files are present, delete them:</li> | |
− | + | <ol> | |
− | + | <li>AuditAgent.exe</li> | |
− | + | <li>AuditAgent.xml</li> | |
− | + | <li>AuditAgent.log</li> | |
− | + | </ol> | |
− | + | </ol> | |
− | + | ||
You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''. | You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''. |
Revision as of 05:04, 24 November 2010
- Launch AuditWizard.
- In Network View, find the target computer to remove the Agent service from.
- Right-click the computer in the left-hand pane and select AuditWizard Agent > Remove. If the Operations Log does not confirm that it is removed, then proceed.
- On the target computer, log in as an admin.
- Open a command prompt and enter the following command:
- If you get any response, it means the agent service is installed. In this case, enter the following command:
- Restart the computer.
- Navigate to C:\WINDOWS\System32\.
- If any of the following files are present, delete them:
- AuditAgent.exe
- AuditAgent.xml
- AuditAgent.log
sc query "AuditWizard Agent"
sc delete "AuditWizard Agent"
You can then check the status of the computer in the AuditWizard interface and it should be Not Installed.