AuditWizard - Troubleshooting - Manual Agent Service Removal

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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>
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&lt;p align=&quot;right&quot;&gt;[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|&lt;u&gt;Back to Contents&lt;/u&gt;]]&lt;/p&gt;
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<ol>
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&lt;ol&gt;
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   <li>Launch AuditWizard.</li>
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   &lt;li&gt;Launch AuditWizard.&lt;/li&gt;
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   <li>In Network View, find the target computer to remove the Agent service from.</li>
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   &lt;li&gt;In Network View, find the target computer to remove the Agent service from.&lt;/li&gt;
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   <li>Right-click the computer in the left-hand pane and select ''AuditWizard Agent > Remove''. If the Operations Log does not confirm that it is removed, then proceed.</li>
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   &lt;li&gt;Right-click the computer in the left-hand pane and select ''AuditWizard Agent &gt; Remove''. If the Operations Log does not confirm that it is removed, then proceed.&lt;/li&gt;
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   <li>On the target computer, log in as an admin.</li>
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   &lt;li&gt;On the target computer, log in as an admin.&lt;/li&gt;
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   <li>Open a command prompt and enter the following command:</li>
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   &lt;li&gt;Open a command prompt and enter the following command:&lt;/li&gt;
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<blockquote><code>sc query "AuditWizard Agent"</code></blockquote>
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&lt;blockquote&gt;&lt;code&gt;sc query &quot;AuditWizard Agent&quot;&lt;/code&gt;&lt;/blockquote&gt;
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   <li>If you get any response, it means the agent service is installed. In this case, enter the following command:</li>
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   &lt;li&gt;If you get any response, it means the agent service is installed. In this case, enter the following command:&lt;/li&gt;
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<blockquote><code>sc delete "AuditWizard Agent"</code></blockquote>
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&lt;blockquote&gt;&lt;code&gt;sc delete &quot;AuditWizard Agent&quot;&lt;/code&gt;&lt;/blockquote&gt;
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   <li>Restart the computer.</li>
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   &lt;li&gt;Restart the computer.&lt;/li&gt;
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   <li>Navigate to C:\WINDOWS\System32\.</li>
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   &lt;li&gt;Navigate to C:\WINDOWS\System32\.&lt;/li&gt;
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   <li>If any of the following files are present, delete them:</li>
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   &lt;li&gt;If any of the following files are present, delete them:&lt;/li&gt;
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   <ol>
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   &lt;ol&gt;
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     <li>AuditAgent.exe</li>
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     &lt;li&gt;AuditAgent.exe&lt;/li&gt;
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     <li>AuditAgent.xml</li>
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     &lt;li&gt;AuditAgent.xml&lt;/li&gt;
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     <li>AuditAgent.log</li>
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     &lt;li&gt;AuditAgent.log&lt;/li&gt;
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   </ol>
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   &lt;/ol&gt;
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</ol>
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&lt;/ol&gt;
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You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''.
 
You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''.

Revision as of 05:04, 24 November 2010

Btn back up.png Back to Contents

  1. Launch AuditWizard.
  2. In Network View, find the target computer to remove the Agent service from.
  3. Right-click the computer in the left-hand pane and select AuditWizard Agent > Remove. If the Operations Log does not confirm that it is removed, then proceed.
  4. On the target computer, log in as an admin.
  5. Open a command prompt and enter the following command:
    6. sc query "AuditWizard Agent"
  6. If you get any response, it means the agent service is installed. In this case, enter the following command:
    7. sc delete "AuditWizard Agent"
  7. Restart the computer.
  8. Navigate to C:\WINDOWS\System32\.
  9. If any of the following files are present, delete them:
    1. AuditAgent.exe
    2. AuditAgent.xml
    3. AuditAgent.log

You can then check the status of the computer in the AuditWizard interface and it should be Not Installed.

Retrieved from "http://laytontechnology.com/support/index.php?title=AuditWizard_-_Troubleshooting_-_Manual_Agent_Service_Removal&oldid=1677"
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