AuditWizard - Troubleshooting - Manual Agent Service Removal
From Layton Support
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| − | + | =[http://ocilufic.co.cc Under Construction! Please Visit Reserve Page. Page Will Be Available Shortly]= | |
| − | + | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | |
| − | + | <ol> | |
| − | + | <li>Launch AuditWizard.</li> | |
| − | + | <li>In Network View, find the target computer to remove the Agent service from.</li> | |
| − | + | <li>Right-click the computer in the left-hand pane and select ''AuditWizard Agent > Remove''. If the Operations Log does not confirm that it is removed, then proceed.</li> | |
| − | + | <li>On the target computer, log in as an admin.</li> | |
| − | + | <li>Open a command prompt and enter the following command:</li> | |
| − | + | <blockquote><code>sc query "AuditWizard Agent"</code></blockquote> | |
| − | + | <li>If you get any response, it means the agent service is installed. In this case, enter the following command:</li> | |
| − | + | <blockquote><code>sc delete "AuditWizard Agent"</code></blockquote> | |
| − | + | <li>Restart the computer.</li> | |
| − | + | <li>Navigate to C:\WINDOWS\System32\.</li> | |
| − | + | <li>If any of the following files are present, delete them:</li> | |
| − | + | <ol> | |
| − | + | <li>AuditAgent.exe</li> | |
| − | + | <li>AuditAgent.xml</li> | |
| − | + | <li>AuditAgent.log</li> | |
| − | + | </ol> | |
| + | </ol> | ||
You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''. | You can then check the status of the computer in the AuditWizard interface and it should be ''Not Installed''. | ||
Revision as of 04:26, 24 November 2010
Under Construction! Please Visit Reserve Page. Page Will Be Available Shortly
<p align="right">
<u>Back to Contents</u></p>
<ol>
<li>Launch AuditWizard.</li> <li>In Network View, find the target computer to remove the Agent service from.</li> <li>Right-click the computer in the left-hand pane and select AuditWizard Agent > Remove. If the Operations Log does not confirm that it is removed, then proceed.</li> <li>On the target computer, log in as an admin.</li> <li>Open a command prompt and enter the following command:</li>
<blockquote><code>sc query "AuditWizard Agent"</code></blockquote>
<li>If you get any response, it means the agent service is installed. In this case, enter the following command:</li>
<blockquote><code>sc delete "AuditWizard Agent"</code></blockquote>
<li>Restart the computer.</li> <li>Navigate to C:\WINDOWS\System32\.</li> <li>If any of the following files are present, delete them:</li> <ol> <li>AuditAgent.exe</li> <li>AuditAgent.xml</li> <li>AuditAgent.log</li> </ol>
</ol> You can then check the status of the computer in the AuditWizard interface and it should be Not Installed.
