AuditWizard - Administration - General - Sending Your Database to Support

On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to backup and submit your database:

1. Open AuditWizard and navigate to Administration > General > Database Maintenance. The database connection is provided in the Change Database section. If AuditWizard cannot be launched, navigate to the AuditWizard configuration file: C:\Program Files\AuditWizard v8\AuditWizardv8.exe.config. If the CompactDatabaseType key is set to True, then you are using the compact database. Continue to Step 1 below. If the CompactDatabaseType key is set to False, your database is on the SQL Server as displayed in the ConnectionStringExpressDataSource key value. The database name is provided as the value for ConnectionStringExpressInitialCatalog. Continue to Step 2 below.
   1. If you are using the SQL compact database, zip the file aw_db.sdf, located in C:\Program Files\AuditWizard v8\db\.
   2. If you are using a SQL Server, use Microsoft SQL Management Studio to back up the database to a .bak file.
2. Important! You must zip the file before sending to greatly reduce its size. Send either zip file to Support via our upload service.

If you are using SQL Server, please indicate which version. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in admin account.

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