AuditWizard - Administration - General - Sending Your Database to Support
From Layton Support
(Difference between revisions)
m (Clarified procedure) |
|||
| Line 3: | Line 3: | ||
#If you are using the embedded database, zip the file ''aw_df.sdf'', located in C:\Program Files\AuditWizard v8\db\. | #If you are using the embedded database, zip the file ''aw_df.sdf'', located in C:\Program Files\AuditWizard v8\db\. | ||
#If you are using a SQL Server, back up the database to a .bak file. | #If you are using a SQL Server, back up the database to a .bak file. | ||
| − | #'''Important!''' You must zip the file before sending to greatly reduce its size. Send either zip file to Support via | + | #'''Important!''' You must zip the file before sending to greatly reduce its size. Send either zip file to Support via our [http://laytontech.leapfile.net upload service]. |
| − | + | ||
| − | + | ||
If you are using SQL Server, please indicate which version. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in ''admin'' account. | If you are using SQL Server, please indicate which version. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in ''admin'' account. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | ||
Revision as of 03:35, 23 August 2013
On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:
- If you are using the embedded database, zip the file aw_df.sdf, located in C:\Program Files\AuditWizard v8\db\.
- If you are using a SQL Server, back up the database to a .bak file.
- Important! You must zip the file before sending to greatly reduce its size. Send either zip file to Support via our upload service.
If you are using SQL Server, please indicate which version. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in admin account.
