AuditWizard - Administration - General - Sending Log Files to Support
From Layton Support
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(Clarification of locations and procedure) |
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
| + | =Overview= | ||
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. | Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. | ||
| − | + | =Location of Log Files= | |
| + | ==Service Log== | ||
| + | This is located on the computer where the AuditWizard service is installed. This serves as the master computer that does all the work of deployment and data processing. | ||
<code>C:\Program Files\AuditWizard v8\AuditWizard_logfile.log</code> | <code>C:\Program Files\AuditWizard v8\AuditWizard_logfile.log</code> | ||
| + | |||
| + | ==Application Log== | ||
| + | This is located on the computer where the AuditWizard application is installed. Usually this is the same computer that is running the AuditWizard service. | ||
<code>C:\Program Files\AuditWizard v8\logs\aw_svc.log</code> | <code>C:\Program Files\AuditWizard v8\logs\aw_svc.log</code> | ||
| + | ==Agent Log== | ||
| + | This is located on the target computer where the AuditWizard Agent is installed. | ||
| + | |||
| + | <code>C:\Windows\System32\AuditAgent.LOG</code> | ||
| + | |||
| + | =Procedure= | ||
#If possible, generate the issue again. | #If possible, generate the issue again. | ||
| − | #Zip the log | + | #Zip the log file(s). |
#Email to [mailto:[email protected] [email protected]]. | #Email to [mailto:[email protected] [email protected]]. | ||
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. | In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 23:35, 11 September 2013
Contents |
Overview
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
Location of Log Files
Service Log
This is located on the computer where the AuditWizard service is installed. This serves as the master computer that does all the work of deployment and data processing.
C:\Program Files\AuditWizard v8\AuditWizard_logfile.log
Application Log
This is located on the computer where the AuditWizard application is installed. Usually this is the same computer that is running the AuditWizard service.
C:\Program Files\AuditWizard v8\logs\aw_svc.log
Agent Log
This is located on the target computer where the AuditWizard Agent is installed.
C:\Windows\System32\AuditAgent.LOG
Procedure
- If possible, generate the issue again.
- Zip the log file(s).
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.
