AuditWizard - Administration - General - Sending Audit Files to Support
From Layton Support
(Difference between revisions)
(New page) |
m (Jpainter moved page AuditWizard™ - Administration - General - Sending Audit Files to Support to AuditWizard - Administration - General - Sending Audit Files to Support: Removed the TM symbol for a cleaner URL) |
||
| (3 intermediate revisions by one user not shown) | |||
| Line 12: | Line 12: | ||
#In Administration > Auditing > Scanner Configuration, change ''Re-audit Interval'' to 0 days. | #In Administration > Auditing > Scanner Configuration, change ''Re-audit Interval'' to 0 days. | ||
#Click the ''Save Configuration'' button and the ''Deploy to Network'' button. | #Click the ''Save Configuration'' button and the ''Deploy to Network'' button. | ||
| − | #Audit the computer(s) from which audit files are requested. | + | #Audit the computer(s) from which audit files are requested. If you are using the Scanner method, run the Scanner from the network share. If you are using the Agent method, audit from the Network View tab in AuditWizard. |
#Navigate to \\SERVER\SHARE\data\. | #Navigate to \\SERVER\SHARE\data\. | ||
| − | # | + | #Locate the files for the computers. These will be named with the computers' names. Usually the files will have the extension ''.ADF'', but they may have a different extension, like ''.ERROR''. Whatever extension they have, these are the files we want. |
| + | #Zip the files. | ||
#In Administration > Auditing > Upload Options, uncheck ''Globally turn off auto-upload''. | #In Administration > Auditing > Upload Options, uncheck ''Globally turn off auto-upload''. | ||
#In Administration > Auditing > Scanner Configuration, change ''Re-audit Interval'' back to what it was, if applicable. | #In Administration > Auditing > Scanner Configuration, change ''Re-audit Interval'' back to what it was, if applicable. | ||
#Click the ''Save Configuration'' button and the ''Deploy to Network'' button. | #Click the ''Save Configuration'' button and the ''Deploy to Network'' button. | ||
| − | Send the zipped .ADF files to [mailto:[email protected] Support] for analysis. | + | Send the zipped .ADF files to '''[mailto:[email protected] Support]''' for analysis. |
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 05:40, 3 June 2016
[edit] Overview
Occasionally Layton Technology Support may request audit (.ADF) files to investigate a reported problem.
[edit] Location of Audit (.ADF) Files
These are located in a subfolder in the AuditWizard network share.
\\SERVER\SHARE\data\
[edit] Procedure
- In Administration > Auditing > Upload Options, check Globally turn off auto-upload.
- In Administration > Auditing > Scanner Configuration, change Re-audit Interval to 0 days.
- Click the Save Configuration button and the Deploy to Network button.
- Audit the computer(s) from which audit files are requested. If you are using the Scanner method, run the Scanner from the network share. If you are using the Agent method, audit from the Network View tab in AuditWizard.
- Navigate to \\SERVER\SHARE\data\.
- Locate the files for the computers. These will be named with the computers' names. Usually the files will have the extension .ADF, but they may have a different extension, like .ERROR. Whatever extension they have, these are the files we want.
- Zip the files.
- In Administration > Auditing > Upload Options, uncheck Globally turn off auto-upload.
- In Administration > Auditing > Scanner Configuration, change Re-audit Interval back to what it was, if applicable.
- Click the Save Configuration button and the Deploy to Network button.
Send the zipped .ADF files to Support for analysis.
