AuditWizard - Administration - General - Sending Log Files to Support
From Layton Support
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| − | Support may | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
| + | Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. | ||
| − | + | These log files are located in: | |
| − | + | ||
| − | < | + | <code>C:\Program Files\AuditWizard v8\AuditWizard_logfile.log</code> |
| + | |||
| + | <code>C:\Program Files\AuditWizard v8\logs\aw_svc.log</code> | ||
| + | |||
| + | #If possible, generate the issue again. | ||
| + | #Zip the log files. | ||
| + | #Email to [mailto:support@laytontechnology.com [email protected]]. | ||
| + | |||
| + | In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. | ||
Revision as of 05:05, 27 August 2013
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
These log files are located in:
C:\Program Files\AuditWizard v8\AuditWizard_logfile.log
C:\Program Files\AuditWizard v8\logs\aw_svc.log
- If possible, generate the issue again.
- Zip the log files.
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.
