Layton ServiceDesk - System Requirements

Overview

Layton ServiceDesk™ software has been designed to be installed on any Windows based operating system XP or higher running IIS v5 or higher. The system can then be accessed by any device running, IE, FireFox, Chrome or Safari, including mobile devices.

The system architectures require Microsoft SQL Server Express 2005 or Full SQL Server. This has been done to ensure that the system is as cost efficient for small users as it is for larger ones. Small users will be able to implement the system without having to bear the additional costs of a full SQL Server implementation. Larger users or Companies with SQL Server already installed will be able to implement the system on their SQL server and benefit from the performance and scalability advantages that this brings.

SQL Server Express is essentially a scaled down version of the full SQL Server. For most users SQL Server Express should be sufficient to run Layton ServiceDesk.

The Full SQL version is generally intended for the larger companies or those that expect large amount of records that may accumulate as the help desk is used. You can easily upgrade to Full SQL Server later if required without any loss of data should you need to.

IIS Server

Layton ServiceDesk is a 100% Web-based application running under Microsoft Internet Information Server (IIS) version 5 or later. As such, the minimum computer configuration where Layton ServiceDesk is to be installed is constrained only by the requirements of IIS rather than by the system itself.

• Layton ServiceDesk requires a Microsoft IIS server running version 5, 6 or 7.
• Supports 32- and 64-bit Windows operating systems.
• Microsoft SQL Server 2000 or higher and Microsoft SQL Server Express (free) editions 2005 or higher are also supported.
• Exchange Server 2003, 2008 & 2010. SMTP, POP3.
• 50-75 MB for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).
• Minimum hardware recommendations: Pentium 4 1.0GHz, 2GB RAM.
• .NET Framework 3.5

Clients

Any operating system running Internet Explorer 6+, FireFox, Chrome and Safari are supported with cookies enabled.

Recommended Screen Resolution

Layton ServiceDesk can support any screen resolution as the application is fully configurable, so whether you operate with standard monitors running a low resolution or the largest wide screen monitors, you can configure Layton ServiceDesk software to maximize your screen real estate. Out of the box we have configured Layton ServiceDesk for the following resolutions.

• Analysts 1280 x 1024
• End User 800 x 600

IMPORTANT: Installing Layton ServiceDesk™ on Laptops or Notebooks

Generally, IIS is not installed on Laptops or Notebooks by default so IIS will need to be installed. If IIS is installed after .NET framework 3.5 has been installed you will need to register IIS with .NET Framework for the IIS settings to take effect and installation of Layton ServiceDesk to be successful.

To register .NET with IIS, please run the following command using Windows Command Prompt:

aspnet.regiis.exe –i

The executable can be found here:

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe