Layton ServiceDesk - Installation - New Installation
Contents |
Step 1
Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk.
Note: You may need to stop your IIS Services first in order to get a successful installation. Then restart all IIS Services when installation is completed to access the application.
Step 2
By default, a virtual directory called Layton ServiceDesk will be created under the Default Web Site in IIS. The application files will be installed in C:\Program Files\Layton Technology\Layton ServiceDesk\. These can be changed during the installation if required.
Step 3
You will be prompted to connect to the SQL Server to create a database. Enter the SQL Server name, including the instance if one exists (e.g. SERVER\SQLEXPRESS), then click Connect. Accept the default Trusted Connection (NT authentication) or uncheck and enter a SQL account.
Step 4
Click the Find button next to the DB Path field. Click the Install button to create a new database. Once finished, click OK, then Close.
Step 5
You can now access the Layton ServiceDesk™ system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address http://localhost/LaytonServiceDesk/login.aspx where “localhost” is the name of your server. The default Analyst login is “Admin” with the password “mib”.
Note: It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten.