Layton ServiceDesk - Reporting - Overview

Overview

Layton ServiceDesk includes a powerful reporting and analytics engine with the ability to create and customize your own reports, including the ability to export to CSV, XLS and PDF.

Layton ServiceDesk includes over 80+ predefined reports and charts out of the box. Each report provides ServiceDesk Analysts and Management with key data at their fingertips. While the out of the box reports may be more than adequate for most users, Layton ServiceDesk Report Builder is a powerful tool which enables you to create any report you need using the intuitive report builder interface. You can very quickly create detailed data grid reports with chart such as Pie, Column and Line chart. A number of Trend charts are also include and you can create your own trend reports, which are particularly useful to spot spikes in your help desk data.

This section defines how to create, copy, modify, schedule and delete reports and also how to restore the system default reports that are supplied with the Layton ServiceDesk. All the Layton ServiceDesk Reports are stored as XML files in the Reports table in the Layton ServiceDesk database.