Layton ServiceDesk - Utilities - Purging

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Purging permits the user to purge selected records from the database. The purging options are as follows:

If you check the Purge Requests tick box, you may either:

• Purge all Requests Closed before a certain date
• Purge all closed Requests
• Purge a Specific Request ID number.

If you check the Purge Tasks tick box, you may either:

• Purge all tasks completed before a certain date
• Purge all completed tasks.

If you check the Purge Problems tick box, you may either:

• Purge all Problems Closed before a certain date
• Purge all closed Problems
• Purge a Specific Problem ID number.

If you check the Purge Change tick box, you may either:

• Purge all Changes Closed before a certain date
• Purge all closed Changes
• Purge a Specific Change ID number.

If you check the Purge Solutions tick box, you may choose Delete Dormant Solution to purge all solutions not in use. A dormant Solution is a Solution that has not been applied or linked to any Requests or Problems.

If you check the Purge End Users tick box, you may Purge Dormant End Users who have never logged a request.

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