Layton ServiceDesk™ - Utilities - LDAP Import Analyst

Import Analyst

The LDAP (Active Directory) Import Analyst function allows you to connect to an Active Directory server and import Analysts into Layton ServiceDesk. The import can be processed manually or scheduled process can be configured to allow Layton ServiceDesk™ to automatically create and update (but not remove) Analysts from information captured from Active Directory. Field mappings can be specified to ensure that all required data is captured and filters provide the ability to select which OU’s or Users are imported.

To configure the import please see the LDAP (Active Directory) - IMPORT END USERS section above as the process is the same with the exception that only one LDAP server connection can be specified.