Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via the Web Interface

End User Request Creation

New Requests are created or logged by End Users using Log New Request. The End User Request form is displayed allowing Request details to be entered as previously defined by the Administrator using Administration | Form Design | End User Request.

The amount and type of information to be entered by End Users is completely configurable. This can be a limited view allowing basic or just enough information to record a Request, or the same format as for Analysts providing full End User empowerment. The latter would enable End Users to log, maybe prioritize, search the Solutions Base and even close their own Requests.

Although the End User Request form is configurable, certain system fields will normally be required. The example in Figure 48 shows the standard out of the box End User Request form.