Layton ServiceDesk - Viewing and Editing Requests

Request Editing

When entering the system as a support Analyst you have various options or Menu items to display Request List Views so you can edit and progress Requests. The Analyst’s default Request List View can be set by going to My Settings | Home Screen | View Requests Home Screen. By default the Request List View home screen is set to “My Assigned Requests”. All Request list views display the same data field columns and a summary of the most common views is described below:

My Assigned Requests:      Open Requests that have been assigned to you

My Owned Requests:         Open Requests that are “Owned By” you.

Unassigned Requests:        Any Open Unassigned Requests

Analyst Group Queues:      Lists of Assigned and Unassigned Requests per Analyst Group

All Open Requests:          All Open Requests in the system