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Topics Click plus sign to expand Overview Introduction to Service-now.com Customer Support Introduction to Navigation and UI Introduction to Searching Employee Self-Service Introduction to Task Management Introduction to Knowledge Base Introduction to Reports ITIL Implementation Incident Management Problem Management Change Management Catalog Management Service Catalog Variables Service Catalog Fulfillment Service Portfolio Management Knowledge Management Service Level Management Asset and Configuration Management Project Management v2 Project Management Cost Management Field Service Management Administration General Navigation and UI Forms Lists Content Management Dictionary Tables Fields Task Administration Workflow Approval and Assignment Surveys Reports Theming Email Controls Scheduling User Administration Application Plugins Activating Service-now Plugins Localization Security Import Sets System Update Sets MID Server Performance Advanced Customization Scripting with Glide and Jelly Scripting the Service Catalog Scripting Approvals and Assignments Scripting Fields Client Scripting Business Rules UI Customization Mobile/OS Configuration Integrations CMDB Import Integrations Event Management Integrations Service Management Integrations Other System Integrations Single Sign-on Web Services Perl API Discovery Getting Started Discovery Agentless Architecture Discovery Made Easy Setting up Discovery Discovery Credentials Discovery Schedules Network Discovery Importing IP Ranges Discovery Classifications Discovery Classification Parameters Discovery Identifiers Discovery Status Discovery Behavior Load Balancing Multiple Domains Access Control Lists (ACL) MID Server Plugin MID Server Requirements for Discovery MID Server Installation MID Server Configuration Probes and Sensors Shazzam Probe Parameters Port Probes Custom Probe - Text File Discovery FAQ Data Collected by Discovery Discovery Bandwidth Debugging Network Discovery Discovery Resource Utilization Application Dependency Mapping ECC Queue

Template:Clickpic New Topics 6/18/2010 - New main page design released. 6/7/2010 - Spring 2010 Release Guide completed. Also released are guides for the major Spring 2010 plugins: Service Portfolio Cost Management Field Service Management Project Management v2 4/13/2010 - Scripting and Glide Reference guides have been released.

Guides Customer Support Troubleshooting Guide Terminology Implementation Portal The following guides document functionality within the Service-Now Platform. Each guide can be downloaded as a PDF, ordered as a print book, or browsed through online. Discovery Guide ITIL Implementation Guide ITIL Incident Implementation ITIL Change Implementation ITIL Problem Implementation Localization Guide Reporting Guide Glide Reference Survey Guide Notification Guide Spring 2010 Release Documentation Service Portfolio Guide Cost Management Guide Field Service Management Guide Project Management v2 Guide

Release Notes and Guides Documentation for our Spring 2010 Release is now available. The Spring 2010 Release Manual, compiling the documentation, release notes, and feature enhancements for all of the new functionality, can be found here. The Spring 2010 Update is now available. This update fixes problems identified with the Spring 2010 release. If you determine you need to deploy the update, please contact Service-now.com Customer Support. June 4, 2010 Spring 2010 Release April 16, 2010 Winter 2010 Stable 3 Release March 19, 2010 Winter 2010 Stable 2 Release February 19, 2010 Winter 2010 Stable 1 Release January 22, 2010 Winter 2010 Release For older releases, see Release Notes.