Layton ServiceDesk - Troubleshooting - Incoming Email Stops
From Layton Support
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#If there are emails in the Incoming Email Queue, delete the earliest email and restart the LaytonServiceDesk service, then log out of Layton ServiceDesk and back in. Check the queue to see if the email is being processed. | #If there are emails in the Incoming Email Queue, delete the earliest email and restart the LaytonServiceDesk service, then log out of Layton ServiceDesk and back in. Check the queue to see if the email is being processed. | ||
#Try to manually process an email. If you can do so, then that helps narrow the cause of the issue. | #Try to manually process an email. If you can do so, then that helps narrow the cause of the issue. | ||
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| + | If these steps do not resolve the issue, then '''[[Layton ServiceDesk™ - Procedures - General - Sending Log Files to Support|send the log file]]'''. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 23:48, 1 December 2015
If incoming email is not being processed, check the following:
- Ensure that your mail server is functioning correctly and that the mailbox is available.
- Ensure that your incoming mail settings are correct. Do a test to make sure.
- Ensure that Auto Import Settings are turned on.
- Ensure that the LaytonServiceDesk Windows service is running in Windows Services console. If it isn't, try to start it. If it won't start, note any error message.
- If there are emails in the Incoming Email Queue, delete the earliest email and restart the LaytonServiceDesk service, then log out of Layton ServiceDesk and back in. Check the queue to see if the email is being processed.
- Try to manually process an email. If you can do so, then that helps narrow the cause of the issue.
If these steps do not resolve the issue, then send the log file.
