AuditWizard - Administration - General - Sending Your Database to Support
From Layton Support
(Difference between revisions)
m (Bolded link) |
(Major revision) |
||
| Line 1: | Line 1: | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | ||
On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send: | On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send: | ||
| − | + | '''Please indicate which version of SQL Server you are using. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in ''admin'' account.''' | |
| − | + | ||
| − | + | ||
| − | If you are using | + | #If you are using the embedded database, zip the file aw_df.sdf, located in C:\Program Files\AuditWizard v8\db\ and go to step 4 below. |
| + | #If you are using a SQL Server, back up the database to a .bak file. Note the following settings:<br /><p>[[File:Aw db backup 01.png|link=]]<br /><br />[[File:Aw db backup02.png|link=]]</p> | ||
| + | #Please indicate the '''version number''' of AuditWizard and the '''version of SQL Server''' you are using. It is suggested that you use this naming convention for the backup file:<p><code>aw_VERSION_sqlVERSION_YEARMONTHDAY.bak</code></p>For example, if you were backing up a version 8.4.2 database running on SQL Server 2008 R2 on 29 April 2014, the resultant filename would be:<p><code>aw_842_sql2008r2_20140429.bak</code></p> | ||
| + | #'''Important!''' You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our '''[http://laytontech.leapfile.net upload service]'''. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | ||
Revision as of 03:55, 19 January 2015
On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:
Please indicate which version of SQL Server you are using. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in admin account.
- If you are using the embedded database, zip the file aw_df.sdf, located in C:\Program Files\AuditWizard v8\db\ and go to step 4 below.
- If you are using a SQL Server, back up the database to a .bak file. Note the following settings:
- Please indicate the version number of AuditWizard and the version of SQL Server you are using. It is suggested that you use this naming convention for the backup file:
For example, if you were backing up a version 8.4.2 database running on SQL Server 2008 R2 on 29 April 2014, the resultant filename would be:aw_VERSION_sqlVERSION_YEARMONTHDAY.bakaw_842_sql2008r2_20140429.bak - Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our upload service.
