AuditWizard - Administration - General - Sending Audit Files to Support
From Layton Support
(Difference between revisions)
(New page) |
Revision as of 04:58, 5 August 2014
Overview
Occasionally Layton Technology Support may request audit (.ADF) files to investigate a reported problem.
Location of Audit (.ADF) Files
These are located in a subfolder in the AuditWizard network share.
\\SERVER\SHARE\data\
Procedure
- In Administration > Auditing > Upload Options, check Globally turn off auto-upload.
- In Administration > Auditing > Scanner Configuration, change Re-audit Interval to 0 days.
- Click the Save Configuration button and the Deploy to Network button.
- Audit the computer(s) from which audit files are requested.
- Navigate to \\SERVER\SHARE\data\.
- Zip the .ADF files for the computers. These will be named with the computers' names.
- In Administration > Auditing > Upload Options, uncheck Globally turn off auto-upload.
- In Administration > Auditing > Scanner Configuration, change Re-audit Interval back to what it was, if applicable.
- Click the Save Configuration button and the Deploy to Network button.
Send the zipped .ADF files to Support for analysis.