Layton ServiceDesk - Workflows - Allowing End Users to Close Requests
From Layton Support
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| − | + | #Go to Administration > General Settings > Security. | |
| − | + | #Click the ''Global End User Security'' tab. | |
| − | + | #Set ''Allow End User to Close Requests'' to ''On''. Click the Save button [[File:Lsd btn save.png|link=]].<p><br />[[File:Lsd workflow eu chg status01.png|link=]]</p><br /> | |
| − | + | #Go to Administration > Libraries > Request Status. | |
| − | + | #Click ''Closed''. The Properties dialog will appear.<p><br />[[File:Lsd workflow eu chg status02.png|link=]]</p><br /> | |
| − | + | #Set "Allow End User" to "Yes". Click the Save button [[File:Lsd btn save.png|link=]].<br /> | |
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| − | [[File:Lsd workflow eu chg status01.png|link=]] | + | |
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| − | [[File:Lsd workflow eu chg status02.png|link=]] | + | |
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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p> | ||
Revision as of 22:01, 26 November 2013
Contents |
Overview
This workflow collects the necessary settings in order to allow End Users to change the status of their own Requests.
References
Procedure
- Go to Administration > General Settings > Security.
- Click the Global End User Security tab.
- Set Allow End User to Close Requests to On. Click the Save button
.
- Go to Administration > Libraries > Request Status.
- Click Closed. The Properties dialog will appear.
- Set "Allow End User" to "Yes". Click the Save button .
