Layton ServiceDesk - Workflows - Allowing End Users to Close Requests
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Revision as of 02:33, 20 November 2013
Contents |
Overview
This workflow collects the necessary settings in order to allow End Users to change the status of their own Requests.
References
Procedure
1. Go to Administration > General Settings > Security.
2. Click the Global End User Security tab.
3. Set Allow End User to Close Requests to On. Click the Save button .
4. Go to Administration > Libraries > Request Status.
5. Click Closed. The Properties dialog will appear.
6. Set "Allow End User" to "Yes". Click the Save button .