Layton ServiceDesk - FAQ - System Requirements

Revision as of 17:33, 26 April 2013

Hardware Recommendations

Minimum Pentium 4 1.0GHz,

2GB RAM.

50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).

Software Requirements

Layton ServiceDesk™ is a 100% Web-based application and has been designed to be:

Installed on any Windows based operating system XP or higher Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices.

Supports 32- and 64-bit Windows operating systems.

Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP

The system architecture requires: Microsoft SQL Server 2000 or higher Or Microsoft SQL Server Express 2005 or higher

Microsoft Internet Information Server (IIS) version 6 or later

.NET Framework 3.5

Ports

These are default ports and are the supported ones. Use different ports under your own advisement.

80: Web, for the web application

135: IIS Integrated Authentication

389: LDAP, for importing user names from an LDAP directory and for authentication.

1433: SQL Server

Recommended Screen Resolution

Layton ServiceDesk™ can support any screen resolution as the application is fully configurable. 

Out of the box we have configured Layton ServiceDesk™ for the following resolutions.

Analysts 1280 x 1024

End User 800 x 600

Upgrading from HelpBox™

Your database can be imported during the installation process.

The HelpBox™ database version must be 5.0.5 or higher

Integration with AuditWizard™

In order to connect Layton ServiceDesk™ AuditWizard™, your AuditWizard™ installation must be v8.1.4 or higher.