Layton ServiceDesk - Release Notes - Version 6.6.1
From Layton Support
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|User Fields as Criteria in Business Rules | |User Fields as Criteria in Business Rules | ||
− | | | + | |User-defined fields can now be used as both criteria and in actions. |
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|65998 | |65998 | ||
|Different Email Settings for Different Request Classes | |Different Email Settings for Different Request Classes | ||
− | | | + | |'''[[Layton ServiceDesk™ - Settings - Libraries - Request Classes#Reply Email|New setting for Request Class properties]]'''. Allows for rerouting of return emails from notifications. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66151 | |66151 | ||
|Link Requests Search Option | |Link Requests Search Option | ||
− | | | + | |'''[[Layton ServiceDesk™ - Logging A New Request#Links|Problems and Changes can now be searched]]''' in the Request-form Links interface. |
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Revision as of 03:15, 24 February 2016
Contents |
Overview
ServiceDesk v6.6.1 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Test Installation
We recommend that you do a Test Installation and upgrade it before committing to updating your live system.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd661_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd661_upgrade.exe inside the lsd661_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
New Features
# | Title | Description |
---|---|---|
65345 | User Fields as Criteria in Business Rules | User-defined fields can now be used as both criteria and in actions. |
65998 | Different Email Settings for Different Request Classes | New setting for Request Class properties. Allows for rerouting of return emails from notifications. |
66151 | Link Requests Search Option | Problems and Changes can now be searched in the Request-form Links interface. |
Bug Fixes
# | Title | Description |
---|---|---|
65780 | Broken Search Page | |
66117 | Duplicate Entry in Combo Box After Application of Business Rule | |
66138 | LSD Delete Analyst Feature Not Working |