AuditWizard - Administration - General - Sending Your Database to Support

Revision as of 05:39, 3 June 2016

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On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:

Please indicate which version of SQL Server you are using. If you are using AuditWizard accounts (AuditWizard-specific accounts used to log in to AuditWizard), please supply the password for the built-in admin account.

1. If you are using the embedded database, zip the file aw_df.sdf, located in C:\Program Files\AuditWizard v8\db\ and go to step 4 below.
2. If you are using a SQL Server, back up the database to a .bak file. Note the following settings:
   

   
   
   

3. Please indicate the version number of AuditWizard and the version of SQL Server you are using. It is suggested that you use this naming convention for the backup file:

   aw_VERSION_sqlVERSION_YEARMONTHDAY.bak

   For example, if you were backing up a version 8.4.2 database running on SQL Server 2008 R2 on 29 April 2014, the resultant filename would be:

   aw_842_sql2008r2_20140429.bak

4. Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our upload service.

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