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| − | {| width="100%" valign="top" |
| + | __NOTOC__ |
| − | |-
| + | <table width="1000" border="0"> |
| − | | width="50%" valign="top" |
| + | <tr> |
| − | | + | <td width="70%" valign="top"> |
| − | === Topics ===
| + | {| border="0" width="550" align="left" |
| − | ''Click plus sign to expand''
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style="" | + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Introduction to Service-now.com|Overview]]'''
| + | |
| − | |-
| + | |
| | | | | | |
| − | {|
| + | ====Welcome to the Layton Technology Wiki Support Portal==== |
| − | |-
| + | You will find everything you need in our Wiki Support Portal; including user guides, release notes, access to the secure customer area to download the latest product updates—it's all here in one convenient place. |
| − | | width="10px" |
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | [[Introduction to Service-now.com|Introduction to Service-now.com]]
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| − | |
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| − | *[[Customer Support|Customer Support]]
| + | |
| | | | |
| − | {{:Embedded:Customer Support}}
| + | Information and support documentation is added regularly. Please bookmark this page. |
| | | | |
| − | |}
| |
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
| + | [[File:black_line.png|link=]] |
| − | |-
| + | |
| − | ! height="26" align="left" | [[Introduction to Navigation|Introduction to Navigation and UI]]
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| − | |
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| − | {{:Embedded:Navigation}}
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| − | |}
| |
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed" | + | {| class="wikitable" border="1" |
| | + | ! style="background:#E2E2E2;" width="200"|Product |
| | + | ! style="background:#E2E2E2;" width="200"|Current Version |
| | + | ! style="background:#E2E2E2;" width="200"|Release Date |
| | |- | | |- |
| − | ! height="26" align="left" | [[Using Searches|Introduction to Searching]]
| + | |'''[[User_Guide_for_Layton_ServiceDesk|Layton ServiceDesk]]''' |
| | + | |'''[[LSD Current Version|6.9.3]]''' |
| | + | |2023-10-03 |
| | |- | | |- |
| − | |
| + | |'''[[User_Guide_for_AuditWizard|AuditWizard]]''' |
| − | {{:Embedded:Search}}
| + | |'''[[AW Current Version|8.4.8]]''' |
| − | | + | |2022-05-10 |
| − | |}
| + | |
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Employee Self-Service|Employee Self-Service]]
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| − | {{:Embedded:Self-Service}}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Introduction to Tasks|Introduction to Task Management]]
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| − | {{:Embedded:Task Management}}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Introduction to Knowledge Base|Introduction to Knowledge Base]]
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| − | {{:Embedded:Knowledge Base}}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Introduction to Reports|Introduction to Reports]]
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| − | {{:Embedded:Reports}}
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| − | |}
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| − | |}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''ITIL Implementation'''
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| − | {|
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| − | | width="10px" |
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | '''[[ITIL Incident Management|Incident Management]]'''
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| − | {{:Embedded:Incident Admin}}
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | '''[[ITIL Problem Management|Problem Management]]'''
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| − | {{:Embedded:Problem Admin}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[ITIL Change Management|Change Management]]'''
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| − | {{:Embedded:Change Admin}}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Service Catalog Administration|Catalog Management]]'''
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| − | {{:Embedded:Service Catalog Admin}}
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| − | |}
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| − | {|
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| − | | width="16" | <br>
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Service Catalog Variables|Service Catalog Variables]]
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| − | {{:Embedded:Catalog Variables}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Service Catalog Fulfillment|Service Catalog Fulfillment]]
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| − | {{:Embedded:Catalog Workflow}}
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| − | |}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Service Portfolio Management Plugin|Service Portfolio Management]]'''
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| − | |-
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| − | |
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| − | {{:Embedded:Service Portfolio}}
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| − | | + | |
| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[ITIL Knowledge Management|Knowledge Management]]'''
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| − | {{:Embedded:Knowledge Base Admin}}
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| − | |}
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | '''[[Service Level Agreements|Service Level Management]]'''
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| − | {{:Embedded:Service Levels}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Introduction to Assets and Configuration|Asset and Configuration Management]]
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| − | {{:Embedded:Asset and CMDB}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Project Management v2 Plugin|Project Management v2]]'''
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| − | {{:Embedded:Project v2}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Project Management Plugin|Project Management]]'''
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| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Project}}
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| − | | + | |
| − | |}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Cost Management Plugin|Cost Management]]'''
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| − | {{:Embedded:Cost}}
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| − | | + | |
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Field Service Management Plugin|Field Service Management]]'''
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| − | {{:Embedded:Field Service Management}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''Administration'''
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| − | {|
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| − | | width="10px" |
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''General'''
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| − | {{:Embedded:General Admin}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''Navigation and UI'''
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| − | |-
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| − | |
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| − | {{:Embedded:Navigation Admin}}
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| − | {|
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| − | | width="16" |
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | Forms
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| − | {{:Embedded:Form Admin}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Personalizing Lists|Lists]]'''
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| − | {{:Embedded:List Admin}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Content Management Overview|Content Management]]'''
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| − | {{:Embedded:Content}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Personalizing the Dictionary|Dictionary]]'''
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| − | {{:Embedded:Dictionary}}
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| − | {|
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| − | | width="16" | <br>
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Table Administration|Tables]]
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| − | {{:Embedded:Table Admin}}
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | '''[[Introduction to Fields|Fields]]'''
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| − | {{:Embedded:Field Admin}}
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | Task Administration
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| − | {{:Embedded:Task Admin}}
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| − | {|
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| − | | width="16" | <br>
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | [[Workflow Overview|Workflow]]
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| − | {{:Embedded:Workflow}}
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | Approval and Assignment
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| − | {{:Embedded:Approval Engines}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Surveys|Surveys]]'''
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| − | {{:Embedded:Survey Admin}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Administering Reports|Reports]]'''
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| − | {{:Embedded:Report Admin}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Theming an Instance|Theming]]
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| − | {{:Embedded:Theming}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''Email Controls'''
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| − | {{:Embedded:Email}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''Scheduling'''
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| − | {{:Embedded:Schedule}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Granting Access|User Administration]]'''
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| − | {{:Embedded:User}}
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| − | {| cellspacing="0" cellpadding="0" style="" class="table collapsible collapsed"
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| − | ! height="26" align="left" | [[List of Plugins|Application Plugins]]
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| − | *[[Activating Service-now Plugins|Activating Service-now Plugins]]
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[Localization|Localization]]
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| − | {{:Embedded:Localization}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''Security'''
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| − | {{:Embedded:Security}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | '''[[Import Sets|Import Sets]]'''
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| − | {{:Embedded:Import Sets}}
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| − | ! height="26" align="left" | [[System Update Sets (remote update set support) Plugin|System Update Sets]]
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| − | {{:Embedded:Update Sets}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | [[MID Server Plugin|MID Server]]
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| − | {{:Embedded:MID Server}}
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| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
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| − | ! height="26" align="left" | Performance
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| − | {{:Embedded:Performance}}
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| − | |}
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Advanced Customization'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Scripting with Glide and Jelly'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:General Script}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Scripting the Service Catalog'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Catalog Script}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Scripting Approvals and Assignments'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Approval and Assignment Script}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Scripting Fields'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Field Script}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Client Scripts|Client Scripting]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Client Script}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Business Rules|Business Rules]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Business Rules}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''UI Customization'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:UI}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Mobile/OS Configuration'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Mobile}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | |}
| + | |
| − | |}
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Integration Overview|Integrations]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {|
| + | |
| − | |-
| + | |
| − | | width="10px" |
| + | |
| − | |
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[CMDB Import|CMDB Import Integrations]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:CMDB Integration}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Integrating Event Management Systems|Event Management Integrations]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Event Integration}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Service Management Integrations'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Service Integration}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Other System Integrations'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Other Integration}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''Single Sign-on'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:SSO}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Web Services|Web Services]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Web Services}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Perl API|Perl API]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:Perl API}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | |}
| + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Getting Started with Agentless Discovery|Discovery]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {|
| + | |
| − | |-
| + | |
| − | | width="10px" |
| + | |
| − | |
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Getting Started with Agentless Discovery|Getting Started]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | *[[Discovery Agentless Architecture|Discovery Agentless Architecture]]
| + | |
| − | *[[Discovery Made Easy]]
| + | |
| − | |}
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Setting up Discovery|Setting up Discovery]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | *[[Discovery Credentials|Discovery Credentials]]
| + | |
| − | *[[Discovery Schedules|Discovery Schedules]]
| + | |
| − | *[[Network Discovery|Network Discovery]]
| + | |
| − | *[[Importing IP Ranges|Importing IP Ranges]]
| + | |
| − | *[[Discovery Classifications|Discovery Classifications]]
| + | |
| − | *[[Discovery Classification Parameters|Discovery Classification Parameters]]
| + | |
| − | *[[Discovery_Identifiers|Discovery Identifiers]]
| + | |
| − | *[[Discovery Status|Discovery Status]]
| + | |
| − | :{| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Discovery Behavior|Discovery Behavior]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | *[[Discovery Behavior - Load Balancing|Load Balancing]]
| + | |
| − | *[[Discovery Behavior - Multiple Domains|Multiple Domains]]
| + | |
| − | *[[Discovery Behavior - Access Control Lists (ACL)|Access Control Lists (ACL)]]
| + | |
| − | |}
| + | |
| − | |}
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[MID Server Plugin|MID Server Plugin]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | *[[MID Server Requirements for Discovery]]
| + | |
| − | *[[MID Server Installation]]
| + | |
| − | *[[MID Server Configuration]]
| + | |
| − | |}
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | '''[[Discovery Probes and Sensors|Probes and Sensors]]'''
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | *[[Shazzam Probe Parameters|Shazzam Probe Parameters]]
| + | |
| − | *[[Port Probes|Port Probes]]
| + | |
| − | *[[Custom Probe - Text File|Custom Probe - Text File]]
| + | |
| − | |}
| + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | <span style="color: blue;">[[Discovery FAQ|Discovery FAQ]]</span>
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | *[[Data Collected by Discovery|Data Collected by Discovery]]
| + | |
| − | *[[Discovery Bandwidth|Discovery Bandwidth]]
| + | |
| − | *[[Debugging Network Discovery|Debugging Network Discovery]]
| + | |
| − | *[[Discovery Resource Utilization|Discovery Resource Utilization]]
| + | |
| − | *[[Application Dependency Mapping|Application Dependency Mapping]]
| + | |
| − | |}
| + | |
| − | | + | |
| − | {| cellspacing="0" cellpadding="0" class="table collapsible collapsed" style=""
| + | |
| − | |-
| + | |
| − | ! height="26" align="left" | [[ECC Queue|ECC Queue]]
| + | |
| − | |-
| + | |
| − | |
| + | |
| − | {{:Embedded:ECC}}
| + | |
| − | | + | |
| − | |}
| + | |
| − | |}
| + | |
| − | |}
| + | |
| − | | + | |
| − | | width="50%" valign="top" |
| + | |
| − | <span style="padding-right: 20px; float: right;">{{Clickpic|Introduction:Ten Things|http://wiki.service-now.com/images/5/58/TenThingsImage.png}}</span>
| + | |
| − | === New Topics ===
| + | |
| − | | + | |
| − | 6/18/2010 - New main page design released.
| + | |
| − | | + | |
| − | 6/7/2010 - [[Book:Spring 2010 Release|Spring 2010 Release Guide]] completed. <br>Also released are guides for the major Spring 2010 plugins:
| + | |
| − | *[[Book:Service Portfolio|Service Portfolio]]
| + | |
| − | *[[Book:Cost Management|Cost Management]]
| + | |
| − | *[[Book:Field Service Management|Field Service Management]]
| + | |
| − | *[[Book:Project Management v2|Project Management v2]]
| + | |
| − | | + | |
| − | 4/13/2010 - [[Book:Scripting Guide|Scripting]] and [[Book:Glide Reference|Glide Reference]] guides have been released. | + | |
| − | |-
| + | |
| − | | width="50%" valign="top" |
| + | |
| − | <br>
| + | |
| − | === Guides ===
| + | |
| − | | + | |
| − | *[[Customer Support|Customer Support]]
| + | |
| − | *[[Troubleshooting Guide|Troubleshooting Guide]]
| + | |
| − | *[[Terminology|Terminology]]
| + | |
| − | *[[Implementation portal|Implementation Portal]]
| + | |
| − | | + | |
| − | The following guides document functionality within the Service-Now Platform. Each guide <br>
| + | |
| − | can be downloaded as a PDF, ordered as a print book, or browsed through online.
| + | |
| − | | + | |
| − | *[[Book:Discovery|Discovery Guide]]
| + | |
| − | *[[Book:ITIL Implementation Guide|ITIL Implementation Guide]]
| + | |
| − | **[[Book:ITIL Incident Implementation|ITIL Incident Implementation]]
| + | |
| − | **[[Book:ITIL Change Implementation|ITIL Change Implementation]]
| + | |
| − | **[[Book:ITIL Problem Implementation|ITIL Problem Implementation]]
| + | |
| − | *[[Book:Localization|Localization Guide]]
| + | |
| − | *[[Book:Reports|Reporting Guide]]
| + | |
| − | *[[Book:Glide Reference|Glide Reference]]
| + | |
| − | *[[Book:Surveys|Survey Guide]]
| + | |
| − | *[[Book:Notifications|Notification Guide]]
| + | |
| − | | + | |
| − | *[[Book:Spring 2010 Release|Spring 2010 Release Documentation]]
| + | |
| − | **[[Book:Service Portfolio|Service Portfolio Guide]]
| + | |
| − | **[[Book:Cost Management|Cost Management Guide]]
| + | |
| − | **[[Book:Field Service Management|Field Service Management Guide]]
| + | |
| − | **[[Book:Project Management v2|Project Management v2 Guide]]
| + | |
| − | | + | |
| − | | width="50%" valign="top" |
| + | |
| − | | + | |
| − | <br>
| + | |
| − | === Release Notes and Guides ===
| + | |
| − | | + | |
| − | Documentation for our [[Spring 2010 Release Notes|Spring 2010 Release]] is now available.
| + | |
| − | | + | |
| − | *The Spring 2010 Release Manual, compiling the documentation, release notes, and <br>feature enhancements for all of the new functionality, can be found [[Book:Spring 2010 Release|here]].
| + | |
| − | *The [[Spring 2010 Update]] is now available. This update fixes problems identified with <br>the Spring 2010 release. If you determine you need to deploy the update,<br> please contact [[Customer Support|Service-now.com Customer Support]].
| + | |
| − | | + | |
| − | {|
| + | |
| − | | June 4, 2010
| + | |
| − | | '''[[Spring 2010 Release Notes|Spring 2010 Release]]'''
| + | |
| − | |- | + | |
| − | | April 16, 2010
| + | |
| − | | [[Winter 2010 Stable 3 Release Notes|Winter 2010 Stable 3 Release]]
| + | |
| − | |-
| + | |
| − | | March 19, 2010
| + | |
| − | | [[Winter 2010 Stable 2 Release Notes|Winter 2010 Stable 2 Release]]
| + | |
| − | |-
| + | |
| − | | February 19, 2010
| + | |
| − | | [[Winter 2010 Stable 1 Release Notes|Winter 2010 Stable 1 Release]]
| + | |
| − | |-
| + | |
| − | | January 22, 2010
| + | |
| − | | [[Winter 2010 Release Notes|'''Winter 2010 Release''']]
| + | |
| − | |}
| + | |
| − | | + | |
| − | For older releases, see [[Release Notes]].
| + | |
| | |} | | |} |
| | | | |
| − | __NOTOC__ __NOEDITSECTION__
| |
| | | | |
| − | [[Category:Exclude in print]] | + | [[File:btn_download_up.png |link=http://laytontechnology.com/download/ |center|Download a Free Trial]] |
