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| | + | __NOTOC__ |
| | <table width="1000" border="0"> | | <table width="1000" border="0"> |
| | <tr> | | <tr> |
| | <td width="70%" valign="top"> | | <td width="70%" valign="top"> |
| − | __NOTOC__
| + | {| border="0" width="550" align="left" |
| − | {| border="0" width="550" height="2000" align="left" | + | |
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| − | ==== Welcome to the Layton Technology Wiki Support Portal ==== | + | ====Welcome to the Layton Technology Wiki Support Portal==== |
| − | <br/>
| + | You will find everything you need in our Wiki Support Portal; including user guides, release notes, access to the secure customer area to download the latest product updates—it's all here in one convenient place. |
| − | You will find everything you need in our new Wiki Support Portal for your product, be that User guides, User Forums, Release Notes or access to our Secure Customer Area to download the latest product updates, it's all here in one convenient place. Remember to bookmark this page and save it to your favorites. | + | |
| − | <br/><br/>
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| − | We welcome all our registered users to take advantage of our community portal and to use the features of Wiki to make any changes you feel will help contribute to making our documentation better.
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| − | <br/><br/>
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| − | Over the coming months we will be adding more and more information and support documentation to this site.
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| − | <br/><br/>
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| − | Doug Ellis,<br/>
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| − | Layton Technology
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| − | <br/><br/>
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| − | [[File:black_line.png]]
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| − | <br/><br/><br/>
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| − | [[File:button.png |link=http://www.laytontechnology.com/download-layton-technology-software.html |center|Download a Trial]]
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| − | |}
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| − | </td>
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| − | <td width="30%">
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| − | {| border="0" class="collapsible collapsed"
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| − | <h4 align="left"><u>User Guides</u></h4>
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| − | <i><h6 align="left">Click ( + ) sign to expand.</h6></i>
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| − | {| border="0"
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| − | ! height="26" align="left" | [[User Guide for Layton ServiceDesk|Layton ServiceDesk™]]
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| − | *[[Layton ServiceDesk™ - Architecture|Architecture]]
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| − | *[[Layton ServiceDesk™ - Installation Procedure|Installation]]
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| − | *[[Layton ServiceDesk™ - System Overview|System Overview]]
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| − | *[[Layton ServiceDesk™ - Flow Diagram|Flow Diagram]]
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| − | {| class="collapsible collapsed" border="0"
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - System Configuration|Configuring the System]]
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| − | *[[Layton ServiceDesk™ - Analyst, Analyst Groups, & CAB Groups|Analyst, Analyst Groups, & CAB Groups]]
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| − | *[[Layton ServiceDesk™ - Endusers|Endusers]]
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| − | *[[Layton ServiceDesk™ - Create and Define Libraries|Create and Define Libraries]]
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| − | *[[Layton ServiceDesk™ - Data Design|Data Design]]
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| − | *[[Layton ServiceDesk™ - Form Design|Form Design]]
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| − | *[[Layton ServiceDesk™ - Quick Info Design|Quick Info Design]]
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| − | *[[Layton ServiceDesk™ - Global List Views / Analyst List Views|Global List Views / Analyst List Views]]
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| − | *[[Layton ServiceDesk™ - Solution Base|Solution Base]]
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| − | *[[Layton ServiceDesk™ - Analyst Settings|Analyst Settings]]
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| − | *[[Layton ServiceDesk™ - Surveys|Surveys]]
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| − | *[[Layton ServiceDesk™ - Task Scheduling|Task Scheduling]]
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| − | *[[Layton ServiceDesk™ - Searching|Searching]]
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| − | |}
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| − | {| class="collapsible collapsed" border="0"
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - Using Layton ServiceDesk (Analyst)|Using Layton ServiceDesk (Analyst)]]
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| − | *[[Layton ServiceDesk™ - System Access and Menu|System Access and Menu]]
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| − | *[[Layton ServiceDesk™ - Logging A New Request|Logging A New Request]]
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| − | *[[Layton ServiceDesk™ - Viewing and Editing Requests|Viewing and Editing Requests]]
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| − | *[[Layton ServiceDesk™ - Logging A New Problem|Logging A New Problem]]
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| − | *[[Layton ServiceDesk™ - Logging A New Change|Logging A New Change]]
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| − | {| class="collapsible collapsed" border="0"
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - Using Layton ServiceDesk (End User)|Using Layton ServiceDesk (End User)]]
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| − | *[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging A New Request (End User)]]
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| − | |}
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| − | {| class="collapsible collapsed" border="0"
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - Utilities|Utilities]]
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| − | *[[Layton ServiceDesk™ - LDAP End User|LDAP (Active Directory) - Import End Users]]
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| − | *[[Layton ServiceDesk™ - Import Analyst (LDAP)|Import Analyst (LDAP)]]
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| − | *[[Layton ServiceDesk™ - Import End User (CSV & TXT)|Import End User (CSV & TXT)]]
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| − | *[[Layton ServiceDesk™ - Purging|Purging]]
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| − | *[[Layton ServiceDesk™ - Export Data|Export Data]]
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| − | *[[Layton ServiceDesk™ - Clear Down Database|Clear Down Database]]
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| − | |}
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| − | {| class="collapsible collapsed" border="0"
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - Reporting|Reporting]]
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| − | *[[Layton ServiceDesk™ - Creating New Reports|Creating New Reports]]
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| − | *[[Layton ServiceDesk™ - Creating Charts|Creating Charts]]
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| − | *[[Layton ServiceDesk™ - Report Design Layout|Report Design Layout & Extra Functions]]
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| − | |}
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - System Settings|System Settings]]
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| − | {| class="collapsible collapsed" border="0"
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - General Settings|General Settings]]
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| − | *[[Layton ServiceDesk™ - Security|Security]]
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| − | |}
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| − | ! height="26" align="left" | [[Layton ServiceDesk™ - Appendix A - SQL Connection|Appendix A - SQL Connection]]
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| − | |}
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| − | {| border="0" class="collapsible collapsed"
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| − | ! height="26" align="left" | [[User Guide for AuditWizard|AuditWizard™]]
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| − | *[[Pre-Installation|Pre-Installation]]
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| − | *[[Installation|Installation]]
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| − | *[[Activation|Activation]]
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| − | *[[AuditWizard-Clean Reinstallation|Clean Reinstallation]]
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| − | |}
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| − | {| border="0" class="collapsible collapsed"
| + | Information and support documentation is added regularly. Please bookmark this page. |
| − | |
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| − | {| border="0"
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| − | ! height="26" | [[User Guide for DeviceShield|DeviceShield™]]
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| − | |}
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| − | <br/>
| |
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| − | {| border="0" class="collapsible collapsed" | | + | [[File:black_line.png|link=]] |
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| − | <h4 align="left"><u>General Support</u></h4>
| + | |
| − | | height="26" align="left" | [http://www.laytontechnology.com/index.php?Itemid=94 Customer Support Login] | + | {| class="wikitable" border="1" |
| | + | ! style="background:#E2E2E2;" width="200"|Product |
| | + | ! style="background:#E2E2E2;" width="200"|Current Version |
| | + | ! style="background:#E2E2E2;" width="200"|Release Date |
| | |- | | |- |
| − | | height="26" align="left" | [http://www.laytontechnology.com/support/software-support-documentation.html Documentation] | + | |'''[[User_Guide_for_Layton_ServiceDesk|Layton ServiceDesk]]''' |
| | + | |'''[[LSD Current Version|6.9.3]]''' |
| | + | |2023-10-03 |
| | |- | | |- |
| − | | height="26" align="left" | [http://forum.laytontechnology.com/index.php User Forum] | + | |'''[[User_Guide_for_AuditWizard|AuditWizard]]''' |
| − | | | + | |'''[[AW Current Version|8.4.8]]''' |
| | + | |2022-05-10 |
| | |} | | |} |
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| − | <br/>
| |
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| − | {| border="0" class="collapsible collapsed" |
| + | [[File:btn_download_up.png |link=http://laytontechnology.com/download/ |center|Download a Free Trial]] |
| − | |+
| + | |
| − | <h4 align="left"><u>Release Notes</u></h4>
| + | |
| − | | height="26" width="100 align="left" | [[Layton ServiceDesk v6|Layton ServiceDesk v6]]
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| − | | height="26" width="100 align="left" | [[AuditWizard 8.1.6|AuditWizard 8.1.6]]
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| − | | height="26" width="100 align="left" | [[DeviceShield 3.3.0|DeviceShield 3.3.0]]
| + | |
| − | <br/>
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| − | [[Archive|Archives]]
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| − | |}
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| − | </td>
| + | |
| − | </tr>
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| − | </table>
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