Layton ServiceDesk - Troubleshooting - Manually Reinstall Service Account

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If the service stops responding, it may become necessary to uninstall and reinstall the LaytonServiceDesk service manually.

Procedure

Remove LaytonServiceDesk service

1. On the Layton ServiceDesk server, log in as an admin.

2. Navigate to C:\WINDOWS\system32\. Right-click cmd.exe and select Run as administrator.

3. Enter the following command to stop the service:

   sc stop LaytonServiceDesk

4. Enter the following command to remove the service:

   sc delete LaytonServiceDesk

5. Enter the following command to check if the service is installed:

   sc query LaytonServiceDesk

If the service has been removed, you will get the message

   [SC] DeleteService SUCCESS

If the service becomes marked for deletion but hasn't been removed, restart the server and check that the service has been removed.

You can verify that the service has been removed by checking for it in the Windows Services console.

Reinstall LaytonServiceDesk service

1. On the Layton ServiceDesk server, log in as an admin.

2. Navigate to C:\WINDOWS\system32\. Right-click cmd.exe and select Run as administrator.

3. Enter the following command to install the service:

   sc create "LaytonServiceDesk" binpath="C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LaytonServiceDesk.exe"

4. Enter the following command to start the service:

   sc start LaytonServiceDesk

5. Enter the following command to verify that the service is running:

   sc query LaytonServiceDesk

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