Layton Support - User contributions [en]

Layton ServiceDesk - Release Notes

2013-10-16T15:42:39Z

Dbuckner: /* Previous Versions */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
=Current Version=
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.4|Version 6.4]]'''

=Previous Versions=
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.9.1|Version 6.3.9.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.9|Version 6.3.9]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.3|Version 6.3.8.3]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.1|Version 6.3.8.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.7|Version 6.3.7]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|Version 6.3.6]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.2|Version 6.3.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.1|Version 6.3.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.2|Version 6.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.1|Version 6.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.0|Version 6.0]]

Layton ServiceDesk - Release Notes

2013-10-16T15:42:03Z

Dbuckner: /* Current Version */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
=Current Version=
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.4|Version 6.4]]'''

=Previous Versions=
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.9|Version 6.3.9]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.3|Version 6.3.8.3]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.1|Version 6.3.8.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.7|Version 6.3.7]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|Version 6.3.6]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.2|Version 6.3.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.1|Version 6.3.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.2|Version 6.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.1|Version 6.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.0|Version 6.0]]

Layton ServiceDesk - Release Notes

2013-10-16T15:41:45Z

Dbuckner: /* Current Version */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
=Current Version=
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.3.9.1|Version 6.3.9.1]]'''
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.4|Version 6.4]]'''

=Previous Versions=
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.9|Version 6.3.9]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.3|Version 6.3.8.3]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.1|Version 6.3.8.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.7|Version 6.3.7]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|Version 6.3.6]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.2|Version 6.3.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.1|Version 6.3.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.2|Version 6.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.1|Version 6.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.0|Version 6.0]]

Layton ServiceDesk - Release Notes

2013-10-16T15:40:35Z

Dbuckner: /* Current Version */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
=Current Version=
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.3.9.1|Version 6.3.9.1]]'''
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.4]]'''

=Previous Versions=
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.9|Version 6.3.9]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.3|Version 6.3.8.3]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.1|Version 6.3.8.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.7|Version 6.3.7]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|Version 6.3.6]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.2|Version 6.3.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.1|Version 6.3.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.2|Version 6.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.1|Version 6.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.0|Version 6.0]]

Layton ServiceDesk - Release Notes

2013-10-16T15:39:33Z

Dbuckner: /* Current Version */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
=Current Version=
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.3.9.1|Version 6.3.9.1]]'''
*'''[[Layton ServiceDesk™ - Release Notes - Version 6.3.9.1|Version 6.4]]'''

=Previous Versions=
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.9|Version 6.3.9]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.3|Version 6.3.8.3]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.8.1|Version 6.3.8.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.7|Version 6.3.7]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.6|Version 6.3.6]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.2|Version 6.3.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.3.1|Version 6.3.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.2|Version 6.2]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.1|Version 6.1]]
*[[Layton ServiceDesk™ - Release Notes - Version 6.0|Version 6.0]]

Layton Support:Bureaucrats

2013-08-22T12:42:46Z

Dbuckner: Created page with "jpainter dbuckner"

jpainter
dbuckner

User Guide for AuditWizard

2013-07-31T12:50:06Z

Dbuckner: /* Technical Documents */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
== What is AuditWizard™? ==
AuditWizard is a complete asset management solution that enables information to be gathered on your Company's PC and Server infrastructure to provide an ongoing auditing and asset-management facility.

All hardware and software details are captured together with any additional data requirements such as non-PC assets, peripherals etc. and stored in a central Microsoft SQL Server Database. Any subsequent hardware and software changes are identified and reported together with an historical audit trail of all changes that have been detected for each asset. The audit can be network deployed so assets can be audited automatically over the network, or audited manually in order to collect additional asset/user information. It can also be executed on standalone machines.

AuditWizard also includes a network discovery function that can automatically discover your network infrastructure using a variety of methodologies to ensure the best possible network coverage. Combined with the capability to perform a remote audit using either a remotely deployable Windows Service, the Simple Network Management Protocol (SNMP) or the Windows Management Interface (WMI), AuditWizard truly provides a solution for all eventualities.

AuditWizard is a much-needed solution when it comes to PC auditing with its intelligent management system, high-speed performance and comprehensive scanning and software knowledge database, providing the complete audit solution.
<hr>
===Technical Documents===
*[http://laytontechnology.com/docs/AW_v8_Schema.pdf Database Schema]
*[http://laytontechnology.com/docs/v8_sql_maintenance.pdf SQL Database Maintance]
 
<hr>

=== Table of Contents ===
{| class="collapsible expanded"
!align="left"|Getting Started
|-
|
*[[AuditWizard™ - Getting Started - Pre-Installation|Pre-Installation]]
*[[AuditWizard™ - Getting Started - Installation|Installation (Single Instance)]]
*[[AuditWizard™ - Getting Started - Activation|Activation]]
*[[AuditWizard™ - Getting Started - Setup Wizard|Setup Wizard]]
*[[AuditWizard™ - Getting Started - Special Notes|Special Notes]]
|}
{| class="collapsible expanded"
!align="left"|Concepts
|-
|
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Concepts - Methods of Auditing|Methods of Auditing]]
|-
|
*[[AuditWizard™ - Concepts - Types of Auditing - Scanner|Scanner, or ''Log-in Scanner'']]
*[[AuditWizard™ - Concepts - Types of Auditing - Agent|Agent, or ''Audit Agent'', ''Agent Service'']]
|-
|}
{| class="collapsible expanded"
! height="26" align="left" |Installation Types
|-
|
*[[AuditWizard™ - Installation Types - Single User|Single Instance]]
*[[AuditWizard™ - Installation Types - Multiple User|Multiple Instances]]
{| class="collapsible expanded"
!align="left"|Remote Auditing
|-
|
*[[AuditWizard™ - Installation Types - Remote Auditing - Remote Domain|Remote Domain]]
*[[AuditWizard™ - Installation Types - Remote Auditing - Start Menu Method|Start Menu Method]]
*[[AuditWizard™ - Installation Types - Remote Auditing - Email Method|Email Method]]
**[[AuditWizard™ - Installation Types - Remote Auditing - Email Method - User Instructions|User Instructions]]
|-
|}
*[[AuditWizard™ - Clean Reinstallation|Clean Reinstallation]]
|-
|}
|}
{| class="collapsible expanded"
!align="left"|Using AuditWizard
|-
|
*[[AuditWizard™ - Using AuditWizard - Dashboard|Dashboard]]
*[[AuditWizard™ - Using AuditWizard - Network View|Network View]]
*[[AuditWizard™ - Using AuditWizard - Application Licensing|Application Licensing]]
*[[AuditWizard™ - Using AuditWizard - Reports|Reports]]
*[[AuditWizard™ - Using AuditWizard - Audit Trail|Audit Trail]]
|-
|
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Using AuditWizard - Administration|Administration]]
|-
|
{| class="collapsible expanded"
!align="left"|General
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - General - Users and Security|Users and Security]]
*[[AuditWizard™ - Using AuditWizard - Administration - General - AuditWizard Services|AuditWizard Services]]
*[[AuditWizard™ - Using AuditWizard - Administration - General - Email Settings|Email Settings]]
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance|Database Maintenance]]
|-
|
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance - Change Database Wizard|Change Database Wizard]]
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance - Change Database Wizard - SQL Migration|Embedded Database to SQL Migration]]
*[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance - Change Database Wizard - SQL Connection Change|SQL Connection Change]]
|}
|}
|-
{| class="collapsible expanded"
!align="left"|Auditing
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - Upload Options|Upload Options]]
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - AuditAgent Configuration|AuditAgent Configuration]]
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - AuditScanner Configuration|AuditScanner Configuration]]
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - AlertMonitor Configuration|AlertMonitor Configuration]]
|}
{| class="collapsible expanded"
!align="left"|Data Setup
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Location Structure|Location Structure]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - User Defined Data|User Defined Data]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Picklists|Picklists]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Suppliers|Suppliers]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Asset Types|Asset Types]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - License Types|License Types]]
*[[AuditWizard-Admin-Data Setup-Serial Number Mappings|Serial Number Mappings]]
|-
|}
{| class="collapsible expanded"
!align="left"|Tools
|-
|
*[[AuditWizard™ - Concepts - Interface Overview - Administration - Tools - Settings|Settings]]
|
|}
|}
*[[AuditWizard™ - Using AuditWizard - Network Discovery|Network Discovery]]
*[[AuditWizard™ - Using AuditWizard - Other Buttons|Other Buttons]]
{| class="collapsible expanded"
!align="left"|Procedures
|-
|
{| class="collapsible expanded"
!align="left"|General
|-
|
*[[AuditWizard™ - Administration - General - Manual Agent Service Removal|Manual Agent Service Removal]]
*[[AuditWizard™ - Administration - General - Sending your Database to Support|Sending your Database to Support]]
*[[AuditWizard™ - Administration - General - Sending Log Files to Support|Sending Log Files to Support]]
|-
|}
{| class="collapsible expanded"
{| class="collapsible expanded"
!align="left"|Analysis Tools
|-
|
*[[AuditWizard™ - Analysis Tools - Run a Trace|Run a Trace]]
|-
|}
|}
|}
[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]

User Guide for AuditWizard

2013-07-31T12:49:11Z

Dbuckner: /* Technical Documents */

[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]
== What is AuditWizard™? ==
AuditWizard is a complete asset management solution that enables information to be gathered on your Company's PC and Server infrastructure to provide an ongoing auditing and asset-management facility.

All hardware and software details are captured together with any additional data requirements such as non-PC assets, peripherals etc. and stored in a central Microsoft SQL Server Database. Any subsequent hardware and software changes are identified and reported together with an historical audit trail of all changes that have been detected for each asset. The audit can be network deployed so assets can be audited automatically over the network, or audited manually in order to collect additional asset/user information. It can also be executed on standalone machines.

AuditWizard also includes a network discovery function that can automatically discover your network infrastructure using a variety of methodologies to ensure the best possible network coverage. Combined with the capability to perform a remote audit using either a remotely deployable Windows Service, the Simple Network Management Protocol (SNMP) or the Windows Management Interface (WMI), AuditWizard truly provides a solution for all eventualities.

AuditWizard is a much-needed solution when it comes to PC auditing with its intelligent management system, high-speed performance and comprehensive scanning and software knowledge database, providing the complete audit solution.
<hr>
===Technical Documents===
*[http://laytontechnology.com/docs/AW_v8_Schema.pdf Database Schema]
*[http://laytontechnology.com/docs/v8_sql_maintance.pdf SQL Database Maintance]
 
<hr>

=== Table of Contents ===
{| class="collapsible expanded"
!align="left"|Getting Started
|-
|
*[[AuditWizard™ - Getting Started - Pre-Installation|Pre-Installation]]
*[[AuditWizard™ - Getting Started - Installation|Installation (Single Instance)]]
*[[AuditWizard™ - Getting Started - Activation|Activation]]
*[[AuditWizard™ - Getting Started - Setup Wizard|Setup Wizard]]
*[[AuditWizard™ - Getting Started - Special Notes|Special Notes]]
|}
{| class="collapsible expanded"
!align="left"|Concepts
|-
|
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Concepts - Methods of Auditing|Methods of Auditing]]
|-
|
*[[AuditWizard™ - Concepts - Types of Auditing - Scanner|Scanner, or ''Log-in Scanner'']]
*[[AuditWizard™ - Concepts - Types of Auditing - Agent|Agent, or ''Audit Agent'', ''Agent Service'']]
|-
|}
{| class="collapsible expanded"
! height="26" align="left" |Installation Types
|-
|
*[[AuditWizard™ - Installation Types - Single User|Single Instance]]
*[[AuditWizard™ - Installation Types - Multiple User|Multiple Instances]]
{| class="collapsible expanded"
!align="left"|Remote Auditing
|-
|
*[[AuditWizard™ - Installation Types - Remote Auditing - Remote Domain|Remote Domain]]
*[[AuditWizard™ - Installation Types - Remote Auditing - Start Menu Method|Start Menu Method]]
*[[AuditWizard™ - Installation Types - Remote Auditing - Email Method|Email Method]]
**[[AuditWizard™ - Installation Types - Remote Auditing - Email Method - User Instructions|User Instructions]]
|-
|}
*[[AuditWizard™ - Clean Reinstallation|Clean Reinstallation]]
|-
|}
|}
{| class="collapsible expanded"
!align="left"|Using AuditWizard
|-
|
*[[AuditWizard™ - Using AuditWizard - Dashboard|Dashboard]]
*[[AuditWizard™ - Using AuditWizard - Network View|Network View]]
*[[AuditWizard™ - Using AuditWizard - Application Licensing|Application Licensing]]
*[[AuditWizard™ - Using AuditWizard - Reports|Reports]]
*[[AuditWizard™ - Using AuditWizard - Audit Trail|Audit Trail]]
|-
|
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Using AuditWizard - Administration|Administration]]
|-
|
{| class="collapsible expanded"
!align="left"|General
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - General - Users and Security|Users and Security]]
*[[AuditWizard™ - Using AuditWizard - Administration - General - AuditWizard Services|AuditWizard Services]]
*[[AuditWizard™ - Using AuditWizard - Administration - General - Email Settings|Email Settings]]
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance|Database Maintenance]]
|-
|
{| class="collapsible expanded"
!align="left"|[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance - Change Database Wizard|Change Database Wizard]]
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance - Change Database Wizard - SQL Migration|Embedded Database to SQL Migration]]
*[[AuditWizard™ - Using AuditWizard - Administration - General - Database Maintenance - Change Database Wizard - SQL Connection Change|SQL Connection Change]]
|}
|}
|-
{| class="collapsible expanded"
!align="left"|Auditing
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - Upload Options|Upload Options]]
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - AuditAgent Configuration|AuditAgent Configuration]]
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - AuditScanner Configuration|AuditScanner Configuration]]
*[[AuditWizard™ - Using AuditWizard - Administration - Auditing - AlertMonitor Configuration|AlertMonitor Configuration]]
|}
{| class="collapsible expanded"
!align="left"|Data Setup
|-
|
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Location Structure|Location Structure]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - User Defined Data|User Defined Data]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Picklists|Picklists]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Suppliers|Suppliers]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - Asset Types|Asset Types]]
*[[AuditWizard™ - Using AuditWizard - Administration - Data Setup - License Types|License Types]]
*[[AuditWizard-Admin-Data Setup-Serial Number Mappings|Serial Number Mappings]]
|-
|}
{| class="collapsible expanded"
!align="left"|Tools
|-
|
*[[AuditWizard™ - Concepts - Interface Overview - Administration - Tools - Settings|Settings]]
|
|}
|}
*[[AuditWizard™ - Using AuditWizard - Network Discovery|Network Discovery]]
*[[AuditWizard™ - Using AuditWizard - Other Buttons|Other Buttons]]
{| class="collapsible expanded"
!align="left"|Procedures
|-
|
{| class="collapsible expanded"
!align="left"|General
|-
|
*[[AuditWizard™ - Administration - General - Manual Agent Service Removal|Manual Agent Service Removal]]
*[[AuditWizard™ - Administration - General - Sending your Database to Support|Sending your Database to Support]]
*[[AuditWizard™ - Administration - General - Sending Log Files to Support|Sending Log Files to Support]]
|-
|}
{| class="collapsible expanded"
{| class="collapsible expanded"
!align="left"|Analysis Tools
|-
|
*[[AuditWizard™ - Analysis Tools - Run a Trace|Run a Trace]]
|-
|}
|}
|}
[[File:btn_back_up.png|link=Main Page]] [[Main Page|Back to Main Page]]

File:Amsterdam checkmark.png

2013-07-08T19:27:36Z

Dbuckner:

File:1371594375 mail inbox.png

2013-07-08T18:51:21Z

Dbuckner:

File:Avatar.jpeg

2013-07-08T18:44:16Z

Dbuckner:

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:42:02Z

Dbuckner: /* Internet Information Services (IIS) */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following are the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Type
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

Please note that your version of IIS will differ depending on which version of Windows Server you are running.

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

The following Features are required to be installed on Windows Server, please note that the version of .NET Framework will differ depending on what version of Windows Server you are running. The minimum version of .NET Framework is v2.0.

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | .NET Framework
! style="background:#ffdead;" | Type
|-
|ASP.NET 4.5
|Feature
|-
|.NET Framework 3.5 Features
|Feature
|-
|.NET Framework 3.5 (includes .NET 2.0 and 3.0)
|Feature
|}

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:41:20Z

Dbuckner: /* Internet Information Services (IIS) */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following is the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Type
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

Please note that your version of IIS will differ depending on which version of Windows Server you are running.

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

The following Features are required to be installed on Windows Server, please note that the version of .NET Framework will differ depending on what version of Windows Server you are running. The minimum version of .NET Framework is v2.0.

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | .NET Framework
! style="background:#ffdead;" | Type
|-
|ASP.NET 4.5
|Feature
|-
|.NET Framework 3.5 Features
|Feature
|-
|.NET Framework 3.5 (includes .NET 2.0 and 3.0)
|Feature
|}

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:40:21Z

Dbuckner: /* .NET Framework 3.5 */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following is the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Role Service
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

Please note that your version of IIS will differ depending on which version of Windows Server you are running.

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

The following Features are required to be installed on Windows Server, please note that the version of .NET Framework will differ depending on what version of Windows Server you are running. The minimum version of .NET Framework is v2.0.

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | .NET Framework
! style="background:#ffdead;" | Type
|-
|ASP.NET 4.5
|Feature
|-
|.NET Framework 3.5 Features
|Feature
|-
|.NET Framework 3.5 (includes .NET 2.0 and 3.0)
|Feature
|}

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:37:56Z

Dbuckner: /* .NET Framework 3.5 */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following is the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Role Service
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

Please note that your version of IIS will differ depending on which version of Windows Server you are running.

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

The following Features are required to be installed on Windows Server, please note that the version of .NET Framework will differ depending on what version of Windows Server you are running. The minimum version of .NET Framework is v2.0.

{|
|-
|ASP.NET 4.5
|Feature
|-
|.NET Framework 3.5 Features
|Feature
|-
!.NET Framework 3.5 (includes .NET 2.0 and 3.0)
!
|}

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:33:53Z

Dbuckner: /* Internet Information Services (IIS) */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following is the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Role Service
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

Please note that your version of IIS will differ depending on which version of Windows Server you are running.

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:33:11Z

Dbuckner: /* Internet Information Services (IIS) */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following is the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Role Service
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:32:50Z

Dbuckner: /* Internet Information Services (IIS) */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
__FORCETOC__
==Internet Information Services (IIS)==
If not already installed, for example you will be installing Layton ServiceDesk on a workstation or a laptop, you can install IIS in the ''Add/Remove Windows Components'' interface in the ''Add or Remove Programs'' control panel.

The following is the required Roles and Role Services to be installed for IIS:

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Role Service
|-
|Web Server (IIS)
|Role
|-
|HTTP Logging
|Role Service
|-
|Health and Diagnostics
|Role Service
|-
|ISAPI Filters
|Role Service
|-
|ISAPI Extensions
|Role Service
|-
|.NET Extensibility 3.5
|Role Service
|-
|ASP.NET 3.5
|Role Service
|-
|.NET Extensibility 4.5
|Role Service
|-
|ASP.NET 4.5
|Role Service
|-
|Application Development
|Role Service
|-
|HTTP Errors
|Role Service
|-
|Directory Browsing
|Role Service
|-
|Security
|Role Service
|-
|Default Document
|Role Service
|-
| Common HTTP Features
|Role Service
|-
|Static Content Compression
|Role Service
|-
|Performance
|Role Service
|-
|Web Server
|Role Service
|-
|IIS 6 Management Console
|Role Service
|-
|IIS 6 Scripting Tools
|Role Service
|-
|IIS 6 WMI Compatibility
|Role Service
|-
|IIS 6 Metabase Compatibility
|Role Service
|-
|IIS 6 Management Compatibility
|Role Service
|-
|IIS Management Console
|Role Service
|-
|Management Tools
|Role Service
|-
|Static Content
|Role Service
|-
|Request Filtering
|Role Service
|}

{| class="wikitable" border="1"
! style="background:#efefef;" width="250" | Role
! style="background:#ffdead;" | Role Service
|-
| Analyst Disabled
| Disables the analyst. Increases the available analyst license count and removes the analyst from all other analyst lists in the system.
|-
| NTLM Login
| Allows analyst to login with NTLM passthrough authentication.
|-
| Product Updates
| Analyst will be notified when a new upgrade is released.
|-
| Auto Refresh Interval
| Controls the page refresh frequency of the request list view.
|-
| Home Screen
| Configures the page linked to by the Home buttons.
|-
| Color
| Sets the analyst color.
|-
|}

==Allow ASP.NET Web Service Extension==
The ASP.NET extension will need to be allowed in IIS. [[Layton_ServiceDesk™_-_Pre-Installation_-_IIS_Web_Service_Extensions|See here for steps]].

==.NET Framework 3.5==
If this is not installed, download from [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en here] and install.

== SQL Server ==
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_32bit.zip here]. You will also need the Microsoft SQL Server Management Studio 2005, which you can download from [http://www.auditwizard.com.au/software/ms_sql_svr_2005_exp_ssmsee.zip here]. Note that Management Studio 2005 can also be used to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

==Installation==
Proceed to [[Layton_ServiceDesk™_-_Installation_-_Which_Method_to_Use%3F|Installation]].
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Pre-Installation Procedure

2013-05-30T17:00:22Z

Dbuckner: /* Internet Information Services (IIS) */

Layton ServiceDesk - Settings - System Settings - Application Settings

2013-05-16T14:30:37Z

Dbuckner: /* Authentication Server */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
==Application Title==
The application title will be displayed in the web browser’s window or tab title.

==Application Background Color==
The background color sets the color for all the background pages within Layton ServiceDesk except for the backgrounds for the forms that can be configured in the Form Design section. Each form in the Form Design section can have its own individual background color or image.

==Application Background Image==
Used to display an image as the background for pages within Layton ServiceDesk except for the form backgrounds as mentioned above as these can be individually defined.

==Company Level==
This feature is designed for ServiceDesks that will be providing technical support to End Users or customers from multiple companies or external organizations. If turned ON you will be able to assign End Users to a particular company. Companies can be defined and managed in '''Administration | Company Structure | Manage Company'''.
The Company Level setting is turned OFF by default.

==Enable Problem & Change==
This feature will turn ON or OFF the Problem & Change Management functions in Layton ServiceDesk. For more information see Problems and Changes.

If Problem & Change Management is not required this can be turned OFF and all pages, links and references to Problem & Change Management will be disabled. The Problem & Change Management feature can be enabled at any stage.

==Login Authentication==
This feature lets you choose between LSD an LDAP authentication.

==Authentication Server==
This is where will enter your LDAP server.

==Default Domain==
This is where you enter the domain of your LDAP server.

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Settings - System Settings - Application Settings

2013-05-16T14:29:23Z

Dbuckner:

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
==Application Title==
The application title will be displayed in the web browser’s window or tab title.

==Application Background Color==
The background color sets the color for all the background pages within Layton ServiceDesk except for the backgrounds for the forms that can be configured in the Form Design section. Each form in the Form Design section can have its own individual background color or image.

==Application Background Image==
Used to display an image as the background for pages within Layton ServiceDesk except for the form backgrounds as mentioned above as these can be individually defined.

==Company Level==
This feature is designed for ServiceDesks that will be providing technical support to End Users or customers from multiple companies or external organizations. If turned ON you will be able to assign End Users to a particular company. Companies can be defined and managed in '''Administration | Company Structure | Manage Company'''.
The Company Level setting is turned OFF by default.

==Enable Problem & Change==
This feature will turn ON or OFF the Problem & Change Management functions in Layton ServiceDesk. For more information see Problems and Changes.

If Problem & Change Management is not required this can be turned OFF and all pages, links and references to Problem & Change Management will be disabled. The Problem & Change Management feature can be enabled at any stage.

==Login Authentication==
This feature lets you choose between LSD an LDAP authentication.

==Authentication Server==
This is where you will enter your LDAP server.

==Default Domain==
This is where you enter the domain of your LDAP server.

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

Layton ServiceDesk - Settings - System Settings - Application Settings

2013-05-16T14:28:12Z

Dbuckner:

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
==Application Title==
The application title will be displayed in the web browser’s window or tab title.

==Application Background Color==
The background color sets the color for all the background pages within Layton ServiceDesk except for the backgrounds for the forms that can be configured in the Form Design section. Each form in the Form Design section can have its own individual background color or image.

==Application Background Image==
Used to display an image as the background for pages within Layton ServiceDesk except for the form backgrounds as mentioned above as these can be individually defined.

==Company Level==
This feature is designed for ServiceDesks that will be providing technical support to End Users or customers from multiple companies or external organizations. If turned ON you will be able to assign End Users to a particular company. Companies can be defined and managed in '''Administration | Company Structure | Manage Company'''.
The Company Level setting is turned OFF by default.

==Enable Problem & Change==
This feature will turn ON or OFF the Problem & Change Management functions in Layton ServiceDesk. For more information see Problems and Changes.

If Problem & Change Management is not required this can be turned OFF and all pages, links and references to Problem & Change Management will be disabled. The Problem & Change Management feature can be enabled at any stage.
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

==Login Authentication==
This feature lets you choose between LSD an LDAP authentication.

==Authentication Server==
This is where you will enter your LDAP server.

==Default Domain==
This is where you enter the domain of your LDAP server.

Layton ServiceDesk - Configuring the System - Analyst Settings

2013-05-16T14:12:28Z

Dbuckner: /* Email Signature */

[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]
=Overview=
Individual Analyst settings are defined using the Main Menu | My Settings. There are four sub menu items available to set; Home Screen, List View Settings and QuickAction Menu and Password.

While these settings are related to the Analysts’ views there is a much greater range of Analyst settings, such as security and Skill settings, which are accessed through '''Administration | Company Structure | Manage Analyst'''.

=My Password=
This allows the Analyst to change their password. Enter the existing or “Old Password” and then the “New Password” and re-enter this in the next field and click Save to update the password.

=Home Screen=
This function defines the Home Screen or the page displayed for each Analyst on entering the system. This allows each Analyst to have a different home screen. This screen is also displayed when Home is selected from the Main Menu. There are five different options available:

*Auto Refresh Interval - The interval in which the system will refresh the Analysts’ screen. The time variations are from Never to 30 Minutes.

*Home Screen – This defines the page displayed when the Analyst logs into the system or clicks on the Home menu.

*View Requests Home Screen – This defines the view displayed when the Analyst selects the '''Home | View Requests''' sub-menu item. This can be the same as or different to the Home Screen selection.

*View Problems Home Screen – This option will be displayed if the Problem & Change function is enabled. This defines the view displayed when the Analyst selects the '''Home | View Problems''' sub-menu item. This can be the same as or different to the Home Screen selection.

*View Changes Home Screen – This option will be displayed if the Problem & Change function is enabled. This defines the view displayed when the Analyst selects the '''Home | View Changes''' sub-menu item. This can be the same as or different to the Home Screen selection.

=List View Settings=
This allows each individual Analyst to personalize their list view settings, provided they have been given permission to do so. The permission settings are found in '''Administration | Company Structure | Manage Analyst | Settings | Access Restrictions'''.

For more information on how to modify list views please refer to '''GLOBAL LIST VIEWS / ANALYST LIST VIEWS'''.

=Quick Action=
The QuickAction menu has been designed to provide Analysts with quick and easy access to the most common actions, irrespective of where they are within the application at any point in time. The items displayed within the Quick Action menu can be defined by each Analyst. See Figure 16 below with a sample QuickAction drop down list displayed.

<center>[[File:Fig16.png]]
 
'''Figure 16 - Quick Action Menu'''</center>
 

To customize the Quick Action list select the Customize menu option and you will then be presented with the QuickAction menu page where items can be added or removed from the QuickAction list. See Figure 17 below. The left hand selection panel contains the items available for section and the right hand panel contains the items that have been selected.
 
To add an item to the QuickStart menu select it in the left hand panel and click the single arrow button which will add the item to the QuickAction list. Selecting the double arrow will move all items from one list to the other. Items can be moved up or down in the list by selecting the up or down arrows or by dragging the item to the desired location.
 
Once the QuickAction list has been selected click the Save button to save the setting.
 

<center>[[File:Fig17.png]]
 
'''Figure 17 - Quick Action Selection'''</center>
[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|Back to Contents]]

=Email Signature=
This allows you to create a custom email signature.
Settings -> Email Signature

Layton ServiceDesk - Configuring the System - Analyst Settings

2013-05-16T14:05:42Z

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