Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types

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Contents

Overview

If you want to restrict access to specific Request Types, you will need to use Request Classes.

References

Procedure

  1. Set up your Request Classes.
  2. Allocate Request Types to Request Classes
  3. Allocate Request Classes to Analysts
  4. Enable Restrict Request Classes in Access Restrictions

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