Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types
From Layton Support
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==Configuration== | ==Configuration== | ||
#Set up your '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]'''. | #Set up your '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]'''. | ||
| − | #'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Restricting Request Types to Request Classes|Allocate Request Types to Request Classes]]''' | + | #'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Restricting Request Types to Request Classes|Allocate Request Types to Request Classes]]'''. |
==Analyst Steps== | ==Analyst Steps== | ||
| − | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Request Class|Allocate Request Classes to Analysts]]''' | + | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Request Class|Allocate Request Classes to Analysts]]'''. |
#'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Access Restrictions|Enable ''Restrict Request Classes'' in Access Restrictions]]'''. | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Access Restrictions|Enable ''Restrict Request Classes'' in Access Restrictions]]'''. | ||
Latest revision as of 03:57, 2 February 2018
Contents |
[edit] Overview
If you want to restrict access to specific Request Types, you will need to use Request Classes. You can restrict access to either Analysts, End Users, or both.
[edit] References
[edit] Procedure
[edit] Configuration
- Set up your Request Classes.
- Allocate Request Types to Request Classes.
