Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types
From Layton Support
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=Procedure= | =Procedure= | ||
| − | #Set up your Request Classes. | + | ==Configuration== |
| + | #Set up your '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]'''. | ||
#'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Restricting Request Types to Request Classes|Allocate Request Types to Request Classes]]''' | #'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Restricting Request Types to Request Classes|Allocate Request Types to Request Classes]]''' | ||
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| + | ==Analyst Steps== | ||
#'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Request Class|Allocate Request Classes to Analysts]]''' | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Request Class|Allocate Request Classes to Analysts]]''' | ||
| − | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Access Restrictions|Enable ''Restrict Request Classes'' in Access Restrictions]]''' | + | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Access Restrictions|Enable ''Restrict Request Classes'' in Access Restrictions]]'''. |
| + | |||
| + | ==End User Steps== | ||
| + | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Request Class|Allocate Request Classes to End Users]]'''. You can configure one, then '''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Copy Settings|copy the setting to all other End Users]]'''. | ||
| + | #'''[[Layton ServiceDesk - General Settings - Security#Restrict End User Request Classes|Enable ''Restrict Request Classes'' in Administration > General Settings > Security > Global End User Security]]'''. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Revision as of 03:50, 2 February 2018
Contents |
Overview
If you want to restrict access to specific Request Types, you will need to use Request Classes. You can restrict access to either Analysts, End Users, or both.
References
Procedure
Configuration
- Set up your Request Classes.
- Allocate Request Types to Request Classes
