Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types
From Layton Support
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*'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]''' | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]''' | ||
*'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]''' | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]''' | ||
| + | *'''[[Layton ServiceDesk - General Settings - Security|General Settings > Security]]''' | ||
=Procedure= | =Procedure= | ||
| − | #Set up your Request Classes. | + | ==Configuration== |
| − | #'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Restricting Request Types to Request Classes|Allocate Request Types to Request Classes]]''' | + | #Set up your '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]'''. |
| − | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Request Class|Allocate Request Classes to Analysts]]''' | + | #'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Restricting Request Types to Request Classes|Allocate Request Types to Request Classes]]'''. |
| − | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Access Restrictions|Enable ''Restrict Request Classes'' in Access Restrictions]]''' | + | |
| + | ==Analyst Steps== | ||
| + | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Request Class|Allocate Request Classes to Analysts]]'''. | ||
| + | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Access Restrictions|Enable ''Restrict Request Classes'' in Access Restrictions]]'''. | ||
| + | |||
| + | ==End User Steps== | ||
| + | #'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Request Class|Allocate Request Classes to End Users]]'''. You can configure one, then '''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Copy Settings|copy the setting to all other End Users]]'''. | ||
| + | #'''[[Layton ServiceDesk - General Settings - Security#Restrict End User Request Classes|Enable ''Restrict Request Classes'' in Administration > General Settings > Security > Global End User Security]]'''. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 03:57, 2 February 2018
Contents |
[edit] Overview
If you want to restrict access to specific Request Types, you will need to use Request Classes. You can restrict access to either Analysts, End Users, or both.
[edit] References
[edit] Procedure
[edit] Configuration
- Set up your Request Classes.
- Allocate Request Types to Request Classes.
