Layton ServiceDesk - Workflows - Enabling Change Management for End Users
From Layton Support
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
__FORCETOC__ | __FORCETOC__ | ||
=Overview= | =Overview= | ||
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==References== | ==References== | ||
| − | *'''[[Layton | + | *'''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Enable Problem & Change|Application Settings > Enable Change]]''' |
| − | *'''[[Layton | + | *'''[[Layton ServiceDesk - General Settings - Security#Allow End User Add Change|General Settings > Security > Allow End User Add Change]]''' |
| − | *'''[[Layton | + | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Allow End User to restrict add Change|Manage End User > Allow End User to restrict add Change]]''' |
| − | *'''[[Layton | + | *'''[[Layton ServiceDesk - Settings - Form Design - Change|Form Design > Change]]''' |
=Procedure= | =Procedure= | ||
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End Users see the same Change form as Analysts. Edit the form to your requirements. | End Users see the same Change form as Analysts. Edit the form to your requirements. | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 01:26, 7 July 2017
Contents |
[edit] Overview
There are a number of settings that are required in order to allow End Users to create and view Changes.
[edit] References
- Application Settings > Enable Change
- General Settings > Security > Allow End User Add Change
- Manage End User > Allow End User to restrict add Change
- Form Design > Change
[edit] Procedure
- Go to Administration > System Settings > Application Settings.
- Select On in the Enable Problem & Change menu and click the Save button
.
- Go to Administration > General Settings > Security.
- Click the Global End User Security tab.
- Change the following settings to On:
- Allow End User View Change
- Allow End User Add Change
- Click the Save button .
- Go to Administration > Company Structure > Manage End User.
- Click the Edit button
in the Setting column for an enabled End User.
- Click the Security tab.
- Configure the settings the way you want them, but make sure to uncheck Allow End User to restrict add Change.
- Click the Save button .
- Click the Edit button in the Setting column for the same End User.
- Click the Copy Settings tab.
- Set the settings as follows:
- Click the Confirm button
.
- Click the Return button
to return to Manage End User.
[edit] Usage
Now your End Users will be able to see the View Changes button on their tool bar:
They will also be able to create new Changes by selecting the Change option in the Log New Request menu:
End Users see the same Change form as Analysts. Edit the form to your requirements.
