Layton ServiceDesk - Utilities - Clear Down Database
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| − | == | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
| + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Utilities - Purging]] [[Layton ServiceDesk - Utilities - Purging |<u>Previous article in this series: ''Purging''</u>]]</p> | ||
| + | __FORCETOC__ | ||
| + | =Overview= | ||
| + | The ''Clear Down Database'' function clears out non-configuration data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. Any Form Designs and Global List Views that have been configured will not be affected. | ||
| − | |||
| − | + | [[File:Lsd util clear down db.png|center|link=]] | |
| − | + | =Data Deleted= | |
| + | Specifically, this will delete the following: | ||
| + | |||
| + | *All Requests | ||
| + | **Associated Comments | ||
| + | **Associated Costing information | ||
| + | *Problems | ||
| + | *Changes | ||
| + | *Tasks (excluding '''[[Layton ServiceDesk - Logging a New Task#Creating a New Recurring Task|Recurring Tasks]]''') | ||
| + | *Whiteboard Messages | ||
| + | *Surveys | ||
| + | *Reminders | ||
| + | *Unprocessed Incoming and Outgoing Mail. | ||
| + | |||
| + | All other data will not be affected. | ||
| + | |||
| + | =Procedure= | ||
| + | <span style="color:red">'''Be sure you are ready to delete the data in your database prior to doing this procedure. You should consider firstly backing up your database in case you need to recover the deleted data.'''</span> | ||
| + | |||
| + | #Log in as ''Admin''. No other account can do this operation. If logged in as other accounts, an error will display. | ||
| + | #''Optional'': Enter a value in the ''Reset IDs to'' field. The default is ''1''. The first Request, Problem, Change and Task created after the Clear Down Database procedure will have this ID. | ||
| + | #Click the Confirm button [[File:Lsd btn confirm 24px.png|link=]]. | ||
| + | #When the operation is complete, the message ''Database Cleared'' will appear. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 02:19, 30 August 2016
Previous article in this series: Purging
Contents |
[edit] Overview
The Clear Down Database function clears out non-configuration data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. Any Form Designs and Global List Views that have been configured will not be affected.
[edit] Data Deleted
Specifically, this will delete the following:
- All Requests
- Associated Comments
- Associated Costing information
- Problems
- Changes
- Tasks (excluding Recurring Tasks)
- Whiteboard Messages
- Surveys
- Reminders
- Unprocessed Incoming and Outgoing Mail.
All other data will not be affected.
[edit] Procedure
Be sure you are ready to delete the data in your database prior to doing this procedure. You should consider firstly backing up your database in case you need to recover the deleted data.
- Log in as Admin. No other account can do this operation. If logged in as other accounts, an error will display.
- Optional: Enter a value in the Reset IDs to field. The default is 1. The first Request, Problem, Change and Task created after the Clear Down Database procedure will have this ID.
- Click the Confirm button
.
- When the operation is complete, the message Database Cleared will appear.
