Layton ServiceDesk - Utilities - Clear Down Database

From Layton Support
(Difference between revisions)
Jump to: navigation, search
(Major revision)
Line 1: Line 1:
−
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
−
<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Utilities - Purging]] [[Layton ServiceDesk™ - Utilities - Purging |<u>Previous article in this series: ''Purging''</u>]]</p>
+
<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Utilities - Purging]] [[Layton ServiceDesk - Utilities - Purging |<u>Previous article in this series: ''Purging''</u>]]</p>
 +
__FORCETOC__
 +
=Overview=
 +
The ''Clear Down Database'' function clears out non-configuration data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. Any Form Designs and Global List Views that have been configured will not be affected.
  
−
The ''Clear Down Database'' function clears out all data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. This will delete all Requests, Tasks, Problems, Changes, all Company Structure data such as Sites, Companies, Departments, Analysts (Except for the Admin Account) and End Users.  It will also delete all the Library items. 
 
  
−
Any Form Designs and Global List Views that have been configured will not be affected.
+
[[File:Lsd util clear down db.png|center|link=]]
  
−
The Analyst must be logged in as the ''Admin'' account. A confirmation prompt will appear asking if you are sure you want to do this.
+
=Data Deleted=
−
;<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+
Specifically, this will delete the following:
 +
 
 +
*All Requests
 +
*Tasks
 +
*Problems
 +
*Changes
 +
*All Company Structure data such as:
 +
**Sites
 +
**Companies
 +
**Departments
 +
**Analysts (except for ''Admin'')
 +
**End Users.
 +
 
 +
=Procedure=
 +
#Log in as ''Admin''. No other account can do this operation. While logged in as other accounts, an error will display.
 +
#Click the Save button [[File:Lsd btn save.png|link=]].
 +
#When the operation is complete, the message ''Database Cleared'' will appear.
 +
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Revision as of 04:04, 19 August 2016

Btn back up.png Back to Contents

Btn back up.png Previous article in this series: Purging

Contents

Overview

The Clear Down Database function clears out non-configuration data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. Any Form Designs and Global List Views that have been configured will not be affected.


Lsd util clear down db.png

Data Deleted

Specifically, this will delete the following:

  • All Requests
  • Tasks
  • Problems
  • Changes
  • All Company Structure data such as:
    • Sites
    • Companies
    • Departments
    • Analysts (except for Admin)
    • End Users.

Procedure

  1. Log in as Admin. No other account can do this operation. While logged in as other accounts, an error will display.
  2. Click the Save button Lsd btn save.png.
  3. When the operation is complete, the message Database Cleared will appear.

Btn back up.png Back to Contents

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Utilities_-_Clear_Down_Database&oldid=6474"
Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox