Layton ServiceDesk - Utilities - Clear Down Database
From Layton Support
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| − | == | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
| + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Utilities - Purging]] [[Layton ServiceDesk™ - Utilities - Purging |<u>Previous article in this series: ''Purging''</u>]]</p> | ||
| − | The | + | The ''Clear Down Database'' function clears out all data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. This will delete all Requests, Tasks, Problems, Changes, all Company Structure data such as Sites, Companies, Departments, Analysts (Except for the Admin Account) and End Users. It will also delete all the Library items. |
Any Form Designs and Global List Views that have been configured will not be affected. | Any Form Designs and Global List Views that have been configured will not be affected. | ||
| − | The Analyst must be logged in as the | + | The Analyst must be logged in as the ''Admin'' account. A confirmation prompt will appear asking if you are sure you want to do this. |
| + | ;<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 05:46, 8 January 2014
Previous article in this series: Purging
The Clear Down Database function clears out all data in the database so that the system can be started afresh. This is intended to be used when the system has been evaluated and the user wishes to start again for a live system. This will delete all Requests, Tasks, Problems, Changes, all Company Structure data such as Sites, Companies, Departments, Analysts (Except for the Admin Account) and End Users. It will also delete all the Library items.
Any Form Designs and Global List Views that have been configured will not be affected.
The Analyst must be logged in as the Admin account. A confirmation prompt will appear asking if you are sure you want to do this.
