Layton ServiceDesk - Troubleshooting - SmtpException
From Layton Support
(Difference between revisions)
(New page) |
m (Added link to "Layton ServiceDesk - Settings - System Settings - Email Server Settings#Port_3") |
||
| (3 intermediate revisions by one user not shown) | |||
| Line 7: | Line 7: | ||
=Fix= | =Fix= | ||
| − | + | #Go to '''[[Layton ServiceDesk - Settings - System Settings - Email Server Settings#Port_3|Administration > System Settings > Email Server Settings]]'''. | |
| + | #Enter the port ''587'' (or alternative, if configured that way on your mail server). | ||
| + | #Check '''[[Layton ServiceDesk - Settings - System Settings - Email Server Settings#SSL/TLS|SSL/TLS]]'''.<br /><p>[[File:Lsd tshoot email smtp.png|link=]]<br /></p> | ||
| + | #Click the Save button [[File:Lsd btn save.png|link=]]. | ||
| + | #Test settings. | ||
| − | [[File: | + | =Incoming Configuration= |
| + | You may find you need to specify an SSL port and check the ''SSL/TLS'' checkbox in Incoming settings for either POP or IMAP to match the outgoing settings. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 23:19, 2 February 2020
Contents |
[edit] Overview
If email is not sent by Layton ServiceDesk, despite the test successfully sending an email, this error may appear in the log:
SmtpException. Failed to send out mail, Id:2059. Detail:Mailbox unavailable. The server response was: 5.7.1 Unable to relay
[edit] Fix
- Go to Administration > System Settings > Email Server Settings.
- Enter the port 587 (or alternative, if configured that way on your mail server).
- Check SSL/TLS.
- Click the Save button
.
- Test settings.
[edit] Incoming Configuration
You may find you need to specify an SSL port and check the SSL/TLS checkbox in Incoming settings for either POP or IMAP to match the outgoing settings.
