Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login
From Layton Support
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Revision as of 03:36, 6 August 2020
Overview
In this situation, you log in and are presented with the license-renewal page. Typically, this page would be used in a trial scenario, where a trial license had expired and a new temporary license were issued. If you are a paid subscriber, this can also happen shortly after the expiry of your last subscription and the beginning of the new.
Fix
- Go to this URL, substituting your server name for SERVERNAME:
- The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the Customer Support Portal